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YI LUO

YI LUO

Customer Service and Marketing Statistics and Analysis Specialist

Followers of YI LUO24 followers
location of YI LUOHayward, California, United States

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  • Timeline

  • About me

    Urban and Transportation Planning

  • Education

    • California State University - East Bay

      2023 - 2024
      Visiting Student Program

      Relevant Coursework: Fundamentals of GIS, Earth Systems Science, Graduate Writing, Communication Skills, Presentation

    • University of the Thai Chamber of Commerce

      2016 - 2017
      Exchange Student Program Marketing

      Relevant Coursework: International Marketing, Thai, ASEAN International Business, Thai Culture and Economic Survey.

    • Guangxi University for Nationalities

      2014 - 2018
      Bachelor's degree Marketing

      Relevant Coursework: Advertising, Statistics, Advanced Mathematics, Marketing Research, Graphic Image Design & Processing, Computer Culture Foundation

    • University of California, Davis

      2024 - 2026
      Master of Science - MS

  • Experience

    • China Southern Power Grid Company Limited

      Jul 2018 - Nov 2022
      Customer Service and Marketing Statistics and Analysis Specialist

      Power Load Management: Analyzed and predicted customers' power consumption trends. Customer Service: Organized and conducted statistical analysis of customer complaints to improve customer relations and increase customer satisfaction. Value-Added Services: Researched local economic and industrial structure, promoted energy-saving, and power-sharing products to meet customers' customized needs.

  • Licenses & Certifications

    • Assistant Electrical Engineer Certificate

      China Southern Power Grid Company Limited
      Dec 2019