Bogdan Moisa

Experience

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  Ordmark

  Mar 2013 - Aug 2014

  Technical Team Lead

  Led software packaging SMEs team, having 6 members. Helped set and manage objectives for quality, productivity and compliance. Coached team members, providing constructive feedback.• Trained new staff of 12 to perform software packaging and testing.• Represented my team in workshops in client’s sites, in Canada, USA, Switzerland, UK, Austria, Netherlands.

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  Adecco

  Aug 2014 - Mar 2016

  Service Integration Lead

  Led the software packaging delivering team that were operating in a shared environment for more than 20 client accounts. Ensured proper staffing levels to guarantee timely and accurate deliveries. Ensured SLA fulfillment by monitoring deviations and taking corrective actions. Assisted the offering team with technical expertise during new clients’ acquisition process.• Improved service KPIs by a redesigning the QA process: SLA (from 94% to 98%) and package quality (from 95% to 98%)• Developed new education program which resulted in faster technical skill acquisition for the new employees• Achieved ITILv3 Foundation certification Show less

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  Ordmark

  Mar 2016 - Oct 2022

  Define and clarify project scope. Communicate project parameters, policies, and processes. Develop the project schedule. Identify roles and positions. Coordinating activities across different organizational functions. Promote collaboration and relationship-building. Initiate corrective measures when necessary. Update all stakeholders with accurate progress reports. Provide actionable insight and proactive recommendations moving forward.• Delivered Windows 10 migration projects on time and on budget, using a plan-driven approach.• Delivered implementation subprojects on time and on budget, using a plan-driven approach.• Completed Project Management Rebels course, Otobos Consultants, Ltd Show less Provide IT Operations account management services for 5 global clients. Ensure the following services are available and delivered within SLA: software packaging and distribution, security patching, computer imaging and 2nd Level support. Train and mentor staff by coaching and offering constructive feedback. Solve problems with priority. Track services’ baselines, one-time costs, overtime and T&M efforts. Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.• Managed the delivery of 400 Win10 packages for NA Bank, at the high-quality standards, in a very short time.• Managed the improvement of Level 2 solutions for faster software re-installation, increased success rate and reduced number of devices restages.• Managed the troubleshooting, creation and deployment fixes of malfunctions in Client’s ToughPads.• Delivered remote kick-off workshops for new projects.• Completed “Free to Focus” course, Michael Hyatt & CO. Show less

  • Project Manager

    Jun 2017 - Oct 2022

  • Service Delivery Manager

    Mar 2016 - Jun 2017
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  IBM

  Nov 2022 - now

  IT Project Manager

  Provide IT project management for a government client being responsible for creating the project plan, creating the communication plan with stakeholders, securing proper resources (Network, Wintel, UNIX, Database, Middleware, Deployment, Testing), tracking project execution and solving problems with sense of urgency.• Led the implementation of a major transformation of the DB landscape. Delivered 3 new DB clusters and successfully migrated over 50 container databases (CDBs) supporting 60+ applications and platforms. Scaled the SAT environment for 13 applications and platforms to mirror production. Provisioned and configured 100 virtual machines, established network connectivity and load balancing, deployed middleware domains and applications, and conducted high availability (HA) testing.• Managed the end-to-end RHEL8 migration of 144 VMs for 3 different platforms, completed within a tight 4-month timeline. Oversaw Low-Level Design, full VM re-provisioning, platform re-deployment, qualification testing, and sanity checks. Ensured smooth collaboration with development teams and fast-tracked issue resolution through structured communication and strategic escalations.• Successfully transitioned to Operations through DevSecOps a new Analytics Platform (infrastructure, COTS, and application). Managed Infra and AM teams through structured communication and collaboration tools. Partnered with development team to resolve deployment issues efficiently. Completed operational handover and supported transition OPS teams.• Prepared and facilitated a workshop for the IBM Romania PM community, sharing key characteristics, best practices, and lessons learned in delivering infrastructure projects to enhance team knowledge and execution maturity.• Completed “Effective Communication for Better Connection” classroom course, IBM.• Completed "Process Communication Model Training" classroom course, IBM.• Achieved ITIL v4 Foundation certification, Axelos. Show less