Arti Wadhwa

Experience

• 

  BissBay Private Limited

  Jan 2016 - Jan 2018

  • Team Manager

    Jan 2017 - Jan 2018

  • Lead Generation Executive

    Jan 2016 - Jan 2017
• 

  Capita

  Jan 2018 - Jan 2019

  Customer Service Representative
• 

  Altruist Technologies Pvt. Ltd.

  Jan 2020 - Jan 2023

  Ensuring all operations are carried on in an appropriate, cost-effective way• Managing a team size of 100 FTE, which had a mix of inbound, chat and email.• TAT Management• Evaluates individual performance reviews and overall team effectiveness with upper management.• Monitors team performance and provide tools if necessary- Successfully created an internal tool to help track the productivity of email LOB interval wise, agent wise, TAT etc.• Presents monthly and annual call center action plans and objectives.• Invoice Management• Manpower Planning Zobrazit méně

  • Operations Manager

    Jan 2022 - Jan 2023

  • Deputy Manager

    Jan 2021 - Jan 2022

  • Assistant Manager

    Jan 2020 - Jan 2021
• 

  Schbang

  Jan 2024 - now

  Account Manager

  - Act as the primary point of contact for clients, understanding their business needs, goals, and translating these into actionable digital strategies.- Project Coordination & Delivery- Technical Advisory in Web & App Development- Oversee the project lifecycle, ensuring compliance with timelines, budget, and scope, while maintaining the highest level of quality in deliverables.- Provide clients with insights into the latest trends and best practices in web and app development, including advice on responsive design, cross-platform integration, and the adoption of Agile methodologies.- Collaborate with our in-house team of developers, designers, and engineers to ensure projects are executed flawlessly, meeting the high-quality standards our clients expect. Zobrazit méně