Ilaha Nasibbayli

Experience

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  RV Travel Agency

  Jan 2009 - Jan 2012

  Marketing Representative
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  Jumeirah Group / Jumeirah Hotels & Resorts

  Mar 2012 - Aug 2013

  • Provide efficient, friendly and professional service to all guests. • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive. • Work together with trust so that colleagues and management meet the goals of the department/• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. • Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel. • Implement the Jumeirah values and Jumeirah customer vision to ‘Offer the Best Service to Our Customers’. • Take responsibility to ensure all required tasks are completed accurately and within given time frames. • Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required. • Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals. • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. • Any other reasonable request within your range of competence as required by the Rervation Manager • Process and input FIT and corporate reservations following hotel reservations policy • Answer all calls promptly, using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained. • Ensure all reservations are set up correctly with all necessary information including, traces, add remarks and routing.Take personal responsibility to ensure that all inquiries are addressed. Show less

  • Reservations Supervisor

    Mar 2012 - Aug 2013

  • Reservations Sales Agent

    Mar 2012 - Jan 2013
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  Marriott International

  Oct 2013 - Aug 2014

  In charge of Reservation and was involved in all pre-opening activities of two luxury hotels with a total inventory of 1400 rooms and also oversee the previous two properties with total 4 properties:1. Boulevard Hotel by Marriott Autograph Collection ( 819 Keys) - Pre-Opening2. Intourist Hotel by Marriott Autograph Collection (160 Keys) - Pre-Opening3. Pik Palace by Marriott Autograph Collection ( 167 Keys)- Pre-Opening4. Park Chalet by Marriott Autograph Collection ( 164 Keys) - Pre-Opening Show less

  • Cluster Reservations Manager

    Feb 2014 - Aug 2014

  • Cluster Assistant Reservations Manager

    Oct 2013 - Aug 2014
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  Hospify

  Nov 2019 - now

  CEO and Co-Founder