Shivam Saxena

Experience

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  Musician and Composer

  Jan 2003 - Dec 2017

  Drummer / Percussionist
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  Ahuja Radios

  Dec 2015 - Jul 2016

  Intern

  Works with a Quality Assurance Department (QC) as a Final Testing Inspector.Deals with various Electronic equipments, units & amp i.e All type of PA Systems and their operation at AHUJA RADIOS.

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  Content Executive in VAS

  Dec 2016 - Jun 2017

  Executive
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  NTT DATA North America

  Feb 2018 - Jul 2022

  Messaging Specialist (MDM)

  • Worked on leading Enterprise Mobility Management solutions – AirWatch, Intune, Good Technology, etc.• Monitor AirWatch browser setting and AirWatch container, Configuring per app VPN.• Supporting all L2 activity such as Device Enrolment request / Issues, Device and enterprise Wipe and enterprise, Device Lock / Unlock, Activation Passcode reset Email sync issue etc.• Giving support in understanding the customer requirement & understanding the current design of the MDM platform & On-Board new user / devices to follow best practice and help them to setup their AirWatch environment.• Responsible for administration of MDM platform & support wide variety of mobile devices with different platforms.• Have handled the team and their issues/Escalations in absence of Supervisor and logged a ticket to • Working on Ticketing Tool BMC Remedy 7.5, DSOM and Change Point where all quires of customers locked by L1 team and accordingly those tickets passes to our team to resolve it.• Reviewed Logs, Updated Trouble Tickets, including trouble ticket resolution with the MDM supplier.• Review Logs, Updated Trouble Tickets, including • Performed advance trouble shooting and resolved technical issues that were escalated by Tier 1.• Performing Installation, Configuration, Implementations, troubleshooting & Monitoring MDM AirWatch agent, Intune and Blackberry.• Have in-depth knowledge of mobile IT operating system i.e. IOS, Android.• Created knowledge base & FAQ document for all the accounts. Show less

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  Wipro

  Jul 2022 - now

  Senior Specialist Engineer

  Mobile Device Management | Enterprise Mobility