Prabhu Kiran U S

Experience

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  Dell International Services India Private Limited

  Aug 2012 - Mar 2014

  Data Entry & Conventional Representative

  Proactively monitored and swiftly resolved order and interface issues, meticulously adhering to documentation requirements and maintaining alignment with organizational standards. Proficiently utilized SAP to accurately input orders, showcasing expertise in order management systems and ensuring seamless processing. Acted as a liaison with internal stakeholders, fostering smooth collaboration across departments and optimizing communication channels to facilitate efficient workflow coordination

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  Hewlett Packard Enterprise

  Apr 2015 - Aug 2023

  Sales Processing Analyst I

  As a Sales Processing Analyst I at Hewlett Packard Enterprises, Chennai, from April 2015 to August 2023, I managed end-to-end Order Management and Order Fulfillment processes. My meticulous attention to detail ensured adherence to company standards for accuracy and timeliness in order processing and delivery. Orchestrating Deal management activities, including the creation of quotes and bids, I facilitated successful sales transactions, fostering strong business relationships with Customers and partners.Additionally, I implemented and meticulously maintained Customer data management systems, guaranteeing data accuracy, integrity, and confidentiality. This optimization of operational efficiency enhanced customer trust. Spearheading the automation of sales order processing, I leveraged innovative technologies to enhance efficiency, reduce turnaround times, and exceed customer expectations.My commitment to exceptional customer service was evident as I promptly addressed inquiries and concerns, demonstrating exceptional communication skills. Collaborating closely with customer service personnel, I streamlined workflows, improved the overall customer experience, and ensured alignment with company policies and procedures. I provided comprehensive training to Partners and Customers on utilizing the company webform tool for order placement, empowering them with the knowledge and skills needed for seamless transactions.Furthermore, I proactively tracked backlog orders and collaborated with stakeholders to identify root causes of delays, implementing timely and effective solutions to ensure customer satisfaction and business continuity. Conducting Candace calls with Customers and Partners, I analyzed 3-month booking rates, identified trends, and addressed any issues or concerns, fostering transparency and accountability in business relationships. Show less