Elliott Wobker

Experience

• 

  Telaid Industries, Inc.

  Sept 2018 - Oct 2018

  Network Technician

  •Installed Ip security Cameras•connect Cisco switches, integrated DVR’s to IP Camara’s •worked with help desk and support to get sco cameras and main-lane cameras ready for Walmart security.

• 

  TEKsystems

  May 2019 - Jul 2019

  PC Technician

  · upgrade EMV transactions on Point of Sale equipment and obtaining customer approval of work performed.· obtaining Store Manager approval. Upon completion.· Able to identify basic network components patch panel and switch.· · Work with Casey’s General Stores support team.

• 

  Rackspace Technology

  Jul 2019 - Aug 2021

  Support Technician

  · Receive support requests (phone/ticket/chat) according to triage procedures· Troubleshoot client issues via phone, remote tools, and email to understand and resolve service issues· Work on level appropriate tickets (e.g. system resources, MyRack requests) and escalate tickets according to protocol· Perform basic system administration· Respond quickly to customer events and emergencies, which may lead to fluctuations in workflow· Ensure adherence to customer & SLA commitments· Provide Fanatical Experience to customers in all the above Show less

• 

  Cloud at Work

  Oct 2021 - now

  -Microsoft Windows Servers Management: Installed, administered, and maintained Microsoft Windows Servers (2012 R2 through 2022) in VMWare and Azure environments, ensuring optimal performance and security.- Active Directory Setup and Maintenance: Conducted initial installation and configuration of Microsoft Active Directory, extended to new sites, and troubleshooted replication and domain functionality issues.- Firewall and Networking: Installed, supported, and maintained common firewall appliances, configured rules, and established IPSec VPN tunnel connectivity.- Active Directory Group Policies: Configured Group Policies to streamline user experience and machine configurations.- Customer Service and Onboarding:Managed new client onboardings, change requests, and upgrades, building new virtual infrastructures and coordinating with the Applications team for application installations.- Sales Engineering Support: Facilitated change order requests and implemented requested changes during onboarding processes.- Technical Support and Escalation:Responded to tickets and requests from clients, partners, and internal teams, serving as senior support escalation for firewall support, server troubleshooting, and VPN troubleshooting.- After-Hours Support: Participated in a rotational program for after-hours on-call services, providing support through a 7-day rotation.- Documentation Development: Created and maintained documentation for internal and client-specific environments, aiding in future troubleshooting and reference.-Special Projects: Led special projects assigned by the Onboarding Team Lead, including emergency server builds and decommission projects.Technical Skill- Operating Systems: Microsoft Windows Server 2012 R2 through 2022- Virtualization: VMWare, Azure- Directory Services Microsoft Active Directory-Networking: Firewall configuration, IPSec VPNScripting and Automation- Documentation: Technical documentation development Show less

  • Cloud Onboarding Engineer

    Jan 2024 - now

  • Cloud Support Specialist II

    Oct 2021 - Mar 2024