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Danica M.

Danica M.

Customer Service and Hospitality Professional

Followers of Danica M.197 followers
location of Danica M.Auckland, Auckland, New Zealand

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  • Timeline

  • About me

    Tech Enthusiast | Bachelor of Computing Systems Graduate | Software Development l Data Analytics l AWS Cloud Practitioner & Microsoft Certified Professional

  • Education

    • John B. Lacson Foundation Maritime University, Iloilo City

      2013 - 2017
      Bachelor of Science - BS Cruise Ship Management

    • Manukau Institute of Technology

      2020 - 2020
      New Zealand Diploma Information Technology

      Information Technology in Technical Support (Level 5)

    • Unitec Institute of Technology

      2021 - 2023
      Bachelor Computing Systems

  • Experience

    • The Muse Hotel, 2GO Group INC, Subway Restaurant

      Jan 2016 - Feb 2018
      Customer Service and Hospitality Professional

      •Delivered exceptional customer service in fast-paced environments, exceeding guest expectations and maintaining a warm and approachable demeanour.•Responded promptly to inquiries and requests, ensuring efficient communication and seamless service delivery.•Collaborated effectively with colleagues to enhance guest experience and contribute to smooth operations.•Proficiently operated point-of-sale systems, ensuring accurate transactions and efficient service delivery.

    • Eve’s Pantry ltd

      Feb 2018 - Jun 2019
      Retail Associate

      •Provided personalized assistance to customers, utilizing product knowledge to offer tailored recommendations and enhance their shopping experience.•Proactively resolved complaints with professionalism, ensuring swift resolution and high customer satisfaction.•Efficiently executed store procedures, contributing to a smooth and reliable operation.

    • The Coffee Club New Zealand

      Jun 2019 - Feb 2022
      Retail Sales Assistant

      •Applied exceptional customer service skills to warmly welcome and assist 30 – 50 customers daily, adapting to their needs and preferences to ensure a positive experience.•Maintained up-to-date knowledge of menu changes and dietary requirements, providing informed recommendations and guidance to customers.•Recorded and documented incidents to contribute to the shop's operational efficiency and future reference.

    • AA New Zealand

      Feb 2022 - Jun 2024
      Consultant

      •Provided personalized support to clients, processing 40+ applications daily with meticulous attention to detail and accuracy, ensuring compliance with NZTA regulatory requirements.•Demonstrated exceptional communication skills while managing multiple phone lines, addressing inquiries, and providing outstanding customer service to clients and government agencies.•Conducted thorough audits to maintain compliance with regulatory standards, demonstrating a commitment to excellence and precision.•Managed confidential documents with the utmost discretion, following established protocols to safeguard sensitive information and maintain client confidentiality. Show less

    • Verlata Consulting

      Jun 2024 - now
      Client Success Consultant

  • Licenses & Certifications