Nikki Foster

Experience

• 

  Showcase Cinema

  Oct 2011 - Jul 2014

  Concessions Stand Attendant
• 

  Iceland Foods

  Nov 2016 - Jul 2018

  Duty Manager
• 

  RSA

  Jul 2018 - now

  Technical Expert within Specialist Home Claims team supporting handlers dealing with claims valued up to £15,000. This includes supporting them with their referrals, making technical decisions on cover, approving payments, providing feedback and coaching, and claims auditing. Supporting rapid claims handlers with claims queries and making decisions on coverage. Reviewing and approving payments and coaching handlers. Handling building and contents claims up to £11,000 premoninantly for escape of water and fire. This included case management, reserving claims accurately, managing suppliers, negotiation of settlements and handling and resolving customer complaints. Rapid home claims handler handling claims for buildings and contents up to £3000.

  • Technical Expert

    Mar 2022 - now

  • Technical Claims Handler

    Oct 2021 - Mar 2022

  • Specialist Claims Handler

    Apr 2019 - Oct 2021

  • Claims Handler

    Jul 2018 - Mar 2019