Gina Schottleutner, PMP

Experience

• 

  Capital One

  Jan 2003 - Jul 2012

  Oversaw ATM usage and reconciliation issues for branches assigned in terms of assets, operations and maintenance.  Proactively participated in ATM management (new installs, upgrades, removals, support functions, etc.).  Provided support, direction, investigation and follow up to branches for ATM claims filed against branches. Utilize and coordinate appropriate resources to assist in bringing timely resolution to ATM claims. Provided branch personnel with day-to-day support for ATM reconciliation and servicing issues. Assisted in implementation and ongoing training. Coordinate personnel transitions that may be needed to support the system and/or process.  Responsible for maintenance of all ATMs in assigned network to insure cash and supplies are ordered; machines are cleaned and serviced when necessary. Show less Instrumental in planning and executing the successful transition of mortgage business to newly acquired bank through a strict data management process.  Deftly adapted the new model to the acquired teams overcoming the cross cultural differences and employee apprehensions of being acquired by another company. Established a highly productive and motivated team through responsible task delegation, ongoing encouragement, and active collaboration between staff and management. Generated comparatively higher profitability from the mortgage group by integrating the mortgage team into the business 6 months ahead of other divisions. Show less  Worked closely with Executive Management to ensure smooth implementation and functioning of complex projects to Customer Solutions. Worked with customers, stakeholders, subject matter experts, and developers to revamp the entire No Hassle Service's training documentation; ensuring all suppliers are working from the same up to date documentation. Analyzed, defined, set up and documented new functionality. Launched a series of formal meetings with branch members, aiming to exceed customer expectations. Meetings reviewed performance analysis reports that illustrated successes and highlighted areas in need of improvement and discussion. Show less

  • ATM Operations Manager

    Aug 2010 - Jul 2012

  • Mortgage Project Manager

    Aug 2008 - Aug 2010

  • Customer Service Project Manager

    Jun 2005 - Aug 2008

  • Quality Resolution Team Process Manager

    Jan 2003 - Jun 2005
• 

  SunTrust

  Jul 2012 - now

  Manage large, complex, projects containing new innovations in the ATM Industry. Provide project management support to the ATM Development team to manage audit findings related to process inefficiencies Work closely with the Audit team to complete essential tasks to increase quality in ATM Development and Production. Responsible for project managing system changes for EMV to the ATM/Base24 channels within the SunTrust organization. Manage Continuous Development budget and resources for critical enhancements to improve the overall ATM Strategy. Show less

  • Operations Senior Manager

    Mar 2016 - now

  • IT Project Manager

    Jul 2012 - now
• 

  Capital One

  Jan 2021 - now

  Sr. Manager, Change Solutions