Gerrit S. Overeem

Experience

• 

  KPMG US

  Jan 1997 - now

  Product and Deployment Lead managing the deployment, maintenance, and operations of a SharePoint Online-based collaboration platform across Microsoft Azure Commercial and Government Cloud environments. Oversee support for over 30,000 internal and external users, ensuring system stability, security, and operational efficiency.• Coordinated cross-functional teams through the SDLC as product owner and business lead during a 2-year application development project, ensuring alignment and project continuity across stages.• Reduced call center volume and data security validations by 10% year-over-year by leading the product strategy for a self-service site request form.• Increased client adoption rate to 80% in the Azure Government Cloud Tenant by partnering with Azure Architects and the Client Security Inquiry team to address application security queries from federal clients.• Achieved 90% on-time delivery for 10+ new features annually by managing deployments and overseeing QA, UAT, and PEN Testing.• Resolved QA and UAT application deployment issues by leveraging technical expertise and collaborating closely with developers.• Reduced incoming support tickets by developing and maintaining extensive FAQ and knowledge base resources, enabling 60% of customers to independently resolve issues.• Resolved 90% of application issues within 24 hours by providing timely and effective client support on Azure B2B queries, Cross-Tenant configurations, and various application issues.• Improved testing efficiency and accuracy by leveraging firm-configured AI (GPT) to generate prompts for UAT sampling, ensuring monthly imported firm guidance accurately matched the original guidance. Show less Directed the project demand pipeline for the Audit, Advisory, Tax, Digital Security, and Data Solutions business functions from intake through governance. Assisted project managers from initiation to completion and maximized efficiency in prioritizing projects based on business value and risk.• Recalibrated project portfolios to align with $15M-$18M budgets by collaborating with the Resource Management Team and Business Engagement Leads to capture and prioritize project demands for the next fiscal year.• Maintained alignment of priorities among multiple IT teams by establishing demand management processes and fostering open communication across functional groups about upcoming activities.• Aligned project outcomes with customer needs by balancing big-picture strategy with detailed execution—reviewing technical architecture diagrams, collaborating with development leads, and coordinating with delivery teams.• Enhanced team performance in by mentoring project managers and teams on effective process implementation and proactive solution development to anticipate stakeholder needs. Show less Ensured system stability and performance during the audit busy season, supporting over 8,000 users by spearheading initiatives focused on critical system maintenance. Oversaw collaboration with technical teams to minimize outages and developed innovative tools to streamline reporting. Partnered with Audit Practice leadership to drive strategic enhancements in compliance and risk management processes.• Reduced annual system outages by more than 60% by collaborating with the National Audit Solutions team to lead firm-wide software upgrades, resolve server errors, and conduct pre-deployment patch testing.• Improved operational efficiency and reduced errors by serving as both tech lead and business owner in developing and implementing a strategic reporting dashboard to track applications needing SAT standards compliance for client engagements.• Increased system compliance and reduced operational inefficiencies by advocating for and implementing process improvements at KPMG US and Global Change Management Meetings, driving leadership to adopt enhanced strategies.• Enhanced system efficiency and simplified the update process by implementing an automated tool, enabling staff to quickly identify software versions. Show less Led cross-functional teams in managing and executing enterprise-level initiatives, driving the deployment of key technologies such as IBM API Connect, IBM Integration Bus (IIB), and a Continuous Integration Project across multiple environments with tools like Jenkins, Jira, Bitbucket, Artifactory, and SonarQube. Skilled at optimizing budgets, fostering cross-team collaboration, and delivering continuous improvements through innovative feedback mechanisms. Proven success in overseeing large-scale projects, ensuring strict adherence to scope, timelines, and specifications while delivering high-impact results.• Directed cross-functional teams of up to six members to successfully deploy critical technologies, including IBM API Connect, IBM Integration Bus (IIB), and a Continuous Integration environment with tools such as Jenkins, Jira, Bitbucket, Artifactory, and SonarQube.• Fostered a culture of continuous improvement by incorporating feedback into leadership discussions, enabling more efficient project execution and alignment with business.• Successfully coordinated three to four large-scale projects concurrently, ensuring clear communication with diverse stakeholders and delivering projects on time and within scope.• Optimized million-dollar budgets and developed strategies to ensure the project and program were within budget. Show less Managed a team of technical professionals responsible for supporting and maintaining SCCM infrastructure across two data centers, 100+ remote sites, and 40,000+ systems. Led critical IT initiatives focused on vulnerability management and security compliance, while overseeing the deployment and maintenance of enterprise-level antivirus solutions across 10,000+ Windows servers. Instrumental in developing and implementing governance-aligned server patching processes as a member of the Change Management Board, contributing to the organization’s strategic IT goals.• Played a key role in shaping the company’s strategic IT security initiatives as a member of the Change Management Board, designing server patching processes that became KPMG Governance policies and were integrated into the Archer GRC System.• Maintained security and compliance standards by overseeing the timely patching of 10,000+ servers using an enterprise-level patch management system, meeting strict company security requirements.• Directed the release management of Symantec Endpoint Protection 12, coordinating cross-functional teams to meet project deadlines while minimizing operational disruption. Show less • Managed the Release Management process. Responsible for deploying Microsoft patches and various software packages to over 6,000 servers in both local and disaster recovery data centers.• Managed the Infrastructure Department Project Roadmap. Maintained the list of fiscal year projects, with details of Project Leads, start\end dates, and percentage complete, and presented project summary at weekly leadership meetings.• Member of the Change Advisory Board (CAB), representing the System Administration Group, to review weekly requests for changes (RFC's).• Project Manager for several key firm infrastructure initiatives: ITO Outsourcing, Data Center Move, VMware in the DMZ, Server Drive Upgrade, and Windows 2000 Retirement project.• Project Lead for the implementation of SCCM to replace Patchlink, which increased server patch compliance to over 95%.• SME for the Federal Data Regulated Environment based upon NIST standards as defined in the Archer GRC System. Show less • 24x7 support of local and disaster recovery data centers. Responsibilities include hardware, OS and application server troubleshooting. At times working with Microsoft or HP support.• Administration of the Lumension Patchlink environment consisting of seven Patchlink consoles.• Virtual Server deployments via VMware templates hosted in a 4.0 environment.• Physical server deployments via Altris RDP server templates.• Met with business owners to discuss server provisioning and application deployment timelines.• Teamed with application groups to deploy applications via provided installation guides. Provide application team with recommendations for improving the guides.• Worked with NetBackup administrators to troubleshoot daily server backup issues.• Created and maintained technical documentation for the server administration team. Show less Technical Lead for ITS Audit Projects• Worked with developers, vendors and various internal teams to design and implement systems into US and Global data centers.• Represented department at project status and network virus response team meetings.• Worked with project team to determine infrastructure deliverables and create project plans.• Worked with vendors to review issues and patches to their applications during the development and testing phase of the project.• Determined hardware and software needs during the Planning Phase of projects, and assisted in budgeting for any hardware and software that is needed.Server management:• Administrator for 40 servers located in multiple locations. This includes, but is not limited to, user account management and creation of data shares for global users, hotfixes and patches, and issue remediation.• Set up server operating systems and applications based on development run-books. This may include IIS, Terminal Services, SQL, BIZTALK and other server based products.• Met with development to enhance install guides before submitting them to the production data center.IBM Rational Clearquest Developer and Administrator• Met with project teams to design Clearquest schema templates.• Assisted project teams with Clearquest data output reports or report queries.QA Technical Support/General Support• Worked with QA leads to determine hardware requirements for application functional testing. • Approva BizRights and Groove administrator for QA environment.• Assisted production support with troubleshooting end user issues. Show less

  • Manager - Deployment and Support, National Audit Solutions

    Jun 2021 - now

  • Portfolio Manager, Project Management Office

    Jul 2019 - Jun 2021

  • Project Manager, Audit Business Enablement

    Mar 2018 - Jul 2019

  • Project Manager, Tech Engineering

    Aug 2016 - Mar 2018

  • Manager – Cloud and Automation

    Oct 2013 - Aug 2016

  • Manager Infrastructure Operations - Server Administration Group

    Jun 2011 - Oct 2013

  • Senior Systems Administrator - ITS Server Administration Group

    Aug 2007 - Jun 2011

  • Senior Associate, Technical Support for ITS Audit development and QA Infrastructure

    Jan 2004 - Aug 2007

  • Senior Associate, Technical Support for ITS Audit Application Support

    Jan 2001 - Jan 2004

  • 1st and 2nd Level Support - National Support Center

    Jan 1997 - Jan 2001
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  Science Fiction Author

  Jan 2014 - now

  Book Author - Sci-Fi series 'Second Life of Mr. Hunt'

  • Author of the Sci-Fi book series ‘Second Life of Mr. Hunt’o Book 1: Resurrection (now on Amazon and Barnes and Noble Online)o Book 2: Sacrifices (now on Amazon and Barnes and Noble Online) o Book 3: Failover (now on Amazon and Barnes and Noble Online)o Book 4: Karma (now on Amazon and Barnes and Noble Online)o Book 5: Module (Coming Soon!)