Ravindra Pillay

Experience

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  McDonald's

  Jun 1995 - Oct 2000

  Crew Trainer

  • Orientation and training of new crew members• Cross training of existing crew members on other stations• Organizing shift and checking stock levels• Maintaining Quality, Service and Cleanliness at all times• Organizing crew meeting and OHS meetings• Informing crew on the importance of Occupational Health and Safety• Ensuring that company’s policies and procedures are followed at all times

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  Datec Fiji Limited

  Jan 2003 - Oct 2004

  Sales Representative

  - Installation of printers, scanners, UPS and other peripherals.- Installation of computers in a peer to peer network- Installation and configuration of Internet and Email clients.- Diagnose & troubleshoot system and peripheral faults.- PC repairs, upgrade and maintenance.- Providing technical support to customers via phone or onsite support.

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  New Horizons Computer Learning Centers

  Feb 2005 - Dec 2006

  Computer Technician

  • Providing technical support to business customers• Repairing computers and printers • PC upgrades and maintenance• Cat 5e & 6 network cabling and termination• Internet configuration and setup• File and printer sharing• Teaching A+ Certification and Network+ Certification

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  The University of the South Pacific

  Feb 2007 - Dec 2011

  Cisco Instructor

  • Marketing and awareness of the CCNA programme in the Western Division• Organizing the Cisco lab for lab practical• Enrolment of students on the Cisco Online Instructor portal • Posting research activities and quiz on the eLearning student portal• Assessing student performance through quiz and skills based assessments• Grading student performance and issuing of Cisco certificates• Perform the key responsibilities of a Primary Instructor

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  Fiji National University

  Feb 2012 - Jun 2013

  IT Training Officer

  • Enrollment of students for the TAFE Diploma of IT, A+, Network+ and other courses• Preparation of study resources, assignments and assessments for TAFE Diploma• Delivery of TAFE Diploma of IT, CompTIA A+, Network+ and other short courses• Setup of labs for student practical sessions• Conducting industrial visits to gather training needs and requests of organization• Marking and grading of students assessments and submitting to TAFE WSI• Review of course contents to maintain the validity of IT technologies Show less

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  Self Employed

  Jun 2013 - Aug 2024

  CCNA/CCNP Instructor

  • Conducting industrial visits to market in-house training for CCNP RS, CCNA RS, CompTIA A+, CompTIA Network+ and IT short courses.• Delivering of the Cisco CCNA and CCNP programme as Primary Instructor with all relevant lab equipment. • Mentoring students for industry certifications.• Providing network consultancy for small to medium size organizations.

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  Airports Fiji Limited

  Sept 2013 - Dec 2015

  Network Administrator

  • Report to the Team Leader IT in facilitation of network responsibilities• Ensure that the network file servers are backed up in a state where full disaster recovery procedures can be implemented with minimum loss of information.• Assist in the control of access to the network through allocation of user access rights.• Maintain project directory structures for active projects• Provide ease of access to archived or warranty projects• Assist in the maintenance of communication services including email, intranet and extranet• Manage Internet access and usage ensuring that a current list of active users is maintained• Ensure that MPLS/VPN access between sites is maintained and monitored.• Provide user support for company IT and Telephony networks, with Response and Return to Service times as documented in the internal Service Level Agreement.• Maintain accurate records in the Help desk system• Record all issues, tasks and information requests are logged and handled by Internal Support• Manage installation and configuration of computer equipment• Responsible for upgrading of hardware and software infrastructure• Coordinate with Team Leader IT investigating and resolving network related problems• Assist users with software related issues• Diagnose faulty equipment and replace with new components where available• Liaise with third parties for the repair or replacement of faulty goods as appropriate.• Evaluate and recommend further enhancements to the network• Responsible for hardware and software for system maintenance or end user applications• Assist in the maintenance of accurate licensing of all internally issued software used by personnel• Gather and collate network requirements by working with clients and colleagues.• Assist in sizing effort for the network part of projects.• Install secure and scalable network devices.• Work with OS and application teams to ensure client service success.• Document all network set-ups. Show less

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  Bank of South Pacific

  Dec 2015 - Mar 2016

  Network Engineer

  • Support and administration of enterprise network systems such as LANs, WANs, internet, and intranet.• Monitoring the network and production systems using Network Management system to ensure availability and sufficient capacity.• Participating in various IT projects and providing ad-hoc management reports• Maintaining network policies and procedures operating with minimal supervision• Monitoring and maintaining a data center• Monitoring the organization firewall and other network devices• Maintaining proper documentation for the network infrastructure• Maintain documentations for configurations, disaster recovery, incident management and resolution• Providing resolution for network incidents within SLA• Assist in the implementation and maintenance of the ITIL processes Show less

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  ITC Services, Fiji

  Dec 2017 - Oct 2018

  Computer Operator

  • Ensure compatibility and interoperability of in-house computing systems• Conduct risk assessments and business impact analysis to identify vulnerable areas within department’s critical functions• Design and deploy end-user peripheralso Assist Support Engineer and Support Technician on risk assessment and business impact analysis• Design and deploy new applications and enhancements to existing applications, software and operating systemso Assist in deployment of new applications and enhancements to existing applications, software and operating systems• Install and configure network systems and software• Perform the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security in accordance with standard best operating procedures generically and the enterprise’s security documents specifically• Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.• Provide Support Services to customerso Deskside technical services, carry out Board of Survey & Admin Domain requests and network serviceso Assist with providing technical advice on IT related procurement Show less

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  Reserve Bank of Fiji

  Oct 2018 - Oct 2021

  Information Security Analyst

  • Manage multiple services, workstations and network devices ensuring efficient integration of these components with existing bank's IT systems• Planning and implementing security measures to protect computer systems, applications, network and data• Perform maintenance tasks and troubleshooting network and security systems• Develop and implement various training and instruction programs for users to enhance their knowledge on security best practices and emerging threats• Provide advice and technical support to the bank users regarding specific security/network related issues• Work on Cisco equipment, switches, routers, firewalls, wireless LANs• Perform independent research on new security tools, emerging trends, and directions related to corporate electronic data security• Work on Windows Sever environment and SIEM tool Show less

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  Punjas

  Oct 2021 - Mar 2024

  Information Technology Infrastructure Manager
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  BSP Life (Fiji) Limited

  Aug 2024 - now

  Information Security Analyst