Matt Chernenko

Experience

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  Loop Insights

  Jun 2019 - Nov 2019

  Technical Support / ServiceNow Support

  § Assembled, tested, and deployed Loop AI devices for retail POS systems.§ Managed data in ServiceNow for Asset Management.§ Provided general IT support for technical office needs.

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  Provincial Health Services Authority

  Jan 2021 - Aug 2022

  Desktop Support / Developer

  § Maintained technical tickets through ServiceNow.§ Developed applications for Microsoft PowerApps Solutions.§ Managed data under Microsoft Azure and M365.§ Oversaw Microsoft Teams lifecycle management for all BC Health Authorities.

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  NODE58 Communications Inc

  Jan 2022 - Mar 2025

  Technical Desktop Support

  § Managed servers, networks, wifi, workstations, internet, mobile phones, security and applications.§ Supported and troubleshot home automation and security systems.§ Built and repaired PCs and workstations.§ Managed video and still image media and post processing.

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  Vancouver Airport Authority

  Mar 2025 - now

  Information Technology Field Technician

  § Provide Level 1 support for airport systems, kiosks, check-in counters, and printers.§ Support over 80 airport and corporate systems, including gate systems, flight information displays, and common use systems.§ Manage hardware inventory, re-image computers, and assist with workstation moves across multiple locations.§ Deliver hands-on and remote IT support, ensuring excellent customer service and resolving urgent technical issues.