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Daniela Pacheco

Daniela Pacheco

Sales analyst

Followers of Daniela Pacheco3000 followers
location of Daniela PachecoTegucigalpa, Francisco Morazán, Honduras

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  • Timeline

  • About me

    Business Specialist | SaaS l Fintech

  • Education

    • Universidad Tecnológica Centroamericana

      2020 - 2024
      Grado en Finanzas y economía

      Grado en finanzas con orientación en economía basado en disciplina que estudia las relaciones de producción, distribución y consumo de algún bien o servicio. Con experiencia en spss y minitab para predicciones estadisticas.

    • Universidad Tecnológica de Bolívar

      2023 - 2023
      Intercambio Academico Intensivo Generacion de empresas 1 y 2

      Intercambio intensivo de generación de empresas 1 se centra en la creación inicial de negocios, mientras que la generación de empresas 2 se enfoca en el crecimiento y la expansión de empresas existentes.

    • EUDE Business School

      2025 - 2026
      Master en Direccion Comercial y Marketing Digital Business Administration, Management and Operations

      Enfoque estratégico e innovador en marketing, con énfasis en el desarrollo de modelos de negocio, emprendimiento y creación de startups. Formación en neuromarketing, CRM e investigación de mercados, junto con el uso de herramientas digitales para potenciar el engagement y la conexión con los consumidores.Especialización en estrategias de contenido y marketing emocional, comunicación 360°, marketing de guerrilla y social media. Además, conocimientos en lanzamiento de nuevos productos… Show more Enfoque estratégico e innovador en marketing, con énfasis en el desarrollo de modelos de negocio, emprendimiento y creación de startups. Formación en neuromarketing, CRM e investigación de mercados, junto con el uso de herramientas digitales para potenciar el engagement y la conexión con los consumidores.Especialización en estrategias de contenido y marketing emocional, comunicación 360°, marketing de guerrilla y social media. Además, conocimientos en lanzamiento de nuevos productos, canales digitales y de distribución, así como en dirección y gestión de equipos comerciales. Show less

  • Experience

    • STARTEK

      Jan 2021 - Jan 2022
      Sales analyst

      • Handled a high volume of incoming customer calls, consistentlymeeting or exceeding performance metrics such as call quality,average handle time, and customer satisfaction ratings.• Utilized a CRM system to accurately document customerinteractions, update customer profiles, and track issue resolutionprogress.• Recognized as a top performer, receiving multiple monthly awardsfor achieving high call quality scores and meeting sales targets.

    • Movitext

      Jan 2022 - now

      I excel in helping clients achieve their goals through seamless onboarding, proactive support, and tailored solutions. With a customer-first mindset, I focus on building strong relationships and ensuring customers maximize the value of their products and services.Onboarding & Training: Ensuring smooth implementations and equipping customers with the tools they need to succeed.Proactive Support: Anticipating customer needs and providing strategic, timely solutions.Customer Advocacy: Serving as the voice of the customer to drive product improvements and internal alignment.Data-Driven Insights: Using metrics to identify growth opportunities, reduce churn, and enhance satisfaction.Renewals & Expansion: Supporting retention and uncovering upselling or cross-selling opportunities. Show less Leadership in Negotiation Strategies: Developed and executed personalized negotiation strategies, ensuring the best approach for each potential client, resulting in a 25% increase in conversion rates.Proactive Lead Generation: Implemented lead generation tactics through channels leading to a 40% increase in the sales pipeline.Market Research and Analysis: Conducted detailed market research to identify target accounts and key decision-makers, optimizing the customer acquisition process and ensuring alignment with the company's strategic objectives.Cross-Functional Collaboration: Worked closely with sales and marketing teams to design and execute personalized outreach strategies, ensuring effective communication and achieving common goals.CRM Management: Utilized CRM software to manage and track leads, update customer information, and monitor sales activities, ensuring data accuracy and operational efficiency.Business Development: Actively participated in industry events and conferences, strengthening brand presence and generating new business opportunities through strategic networking.Continuous Innovation: Maintain a focus on continuous improvement of processes and strategies, adapting industry best practices to drive competitiveness and the success of Movitext. Show less

      • Customer Success Specialist LATAM and CEST

        Dec 2024 - now

      • Business Specialist LATAM and CEST

        Jan 2022 - Dec 2024

  • Licenses & Certifications