Bethany Supplee-Zigler

Experience

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  Belterra Casino Resort

  Jul 2007 - Mar 2014

  VIP Representative

  The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the effective communication of the Players Club program by informing guests of all aspects of the Players Club program and promoting the Players Club program to guests on the casino floor. Responsible for determining whether minimum qualifications for complimentaries have been met based upon gaming activity.

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  Horseshoe Hammond Casino

  Jan 2013 - Apr 2013

  Casino Services-Opening Team

  Casino Beverage Servers are our Cheerleaders—they are positive, hard-working, gracious, fun; they are always rooting for the team and entertaining the fans. The Casino Beverage Server fulfills the beverage and service needs of casino guests and provides a memorable and legendary experience. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Casino Beverage Servers are fast-paced, fun, efficient, and eager to serve.

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  Belterra Park Cincinnati

  Apr 2014 - Oct 2018

  Hospitality Host-Opening Team

  As a Hospitality host you are responsible for promoting and maintaining the utmost integrity and the highest caliber of customer service to all patrons and employees of River Downs. Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members. Show less

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  Pinnacle Entertainment

  May 2016 - May 2019

  VIP Host at Belterra Park

  The incumbent in this position is responsible for meeting new players and to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with customers and make decisions regarding extensions of complimentaries. This is to ensure guests receive extraordinary guest service and operations run smoothly.

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  Boyd Gaming

  Oct 2018 - Jul 2020

  The incumbent in this position is responsible for meeting new players and to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with customers and make decisions regarding extensions of complimentaries. This is to ensure guests receive extraordinary guest service and operations run smoothly.

  • Catering Sales Manager

    May 2019 - Jul 2020

  • VIP Host

    Oct 2018 - May 2019
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  Churchill Downs Incorporated

  Sept 2020 - Mar 2022

  Marketing Specialist
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  EXPANSIVE

  Feb 2022 - Nov 2022

  Area Sales Manager
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  Hilton Cincinnati Netherland Plaza

  Dec 2022 - Mar 2023

  Executive Meeting Manager

  Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed goals. Plan, up-sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc. for rooms only groups of 50 or less.

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  Equity Estates Fund

  Aug 2023 - now

  Travel Concierge & Residence Manager

  Equity Estates is a private equity fund for accredited investors to own and enjoy a portfolio of exceptional residences in the most popular destinations around the world.Even better, investors can benefit from the portfolio's appreciation over the lifetime of the fund.Provide personalized account management for a group of investors. (Coordinate with 150+ unique families as their “go-to” person to be sure they are enjoying their travel related investment.) Manage trips to 8-10 domestic and international vacation residences including but not limited to itinerary developmentMake and confirm travel, dining, activity and adventure reservations, and VIP experiences.When needed, help coordinate visits by vendors conducting repairs in and around client stays.Anticipate needs and fulfill them seamlessly.Use all available resources to research destinations, offer suggestions to guests, and build exciting itineraries. Develop rapport and build relationships with those whose trips you plan, and likewise with service providers who deliver services and activities in each destination.Review trip and monthly expenses to compare to budget. Work with domestic and international local hosts teams to make sure reimbursable expenses are sorted and saved.Work with a property management team member to recruit, hire, train, and manage on-site local staff including housekeepers, landscapers, handypersons, and local hosts. Review HOA communications and attend HOA meetings. Show less