Sakima Jules

Experience

• 

  Ryla Teleservices

  Nov 2008 - Aug 2009

  Business Care Rep

  Assisted AT&T small business wireless customers with billing inquiries, payments, account adjustments; ordered equipment and Tier 1 technical troubleshooting; completed tasks via AT&T intranet utilizing up to ten various systems.

• 

  Reid Properties

  Aug 2009 - Jun 2011

  Administrative Assistant

  Provided clerical support to agents and brokers during the sales processes; handled all sales documents, scheduling closing dates and securing public information about property marketing; collected and recorded rent payments; created work orders for maintenance technicians or building supervisors; scheduled tours for prospective tenants, paid utility bills and other property expenses; photocopying lease agreements and forwarded tenant complaints to the property manager.

• 

  ZZS Solutions LLC

  Jun 2011 - Jun 2016

  Owner/ Business Care Rep

  Contracts with various companies to provide customer service; servicing AT&T small business wireless customers with billing inquiries, payments, account adjustments, ordering equipment and Tier I technical troubleshooting and completes tasks via AT&T intranet using up to 10 various systems.Provided technical support for Apple customers for iOS devices (iPhones, iPads and iPods). Used a variety of systems for incident resolution, escalating to Tier 2 only when absolutely necessary, process equipment repairs and new orders. Show less

• 

  Onepath LLC

  Jun 2016 - May 2017

  Service Operations Coordinator

  Create trouble tickets for NCR/Walmart. Submit part requests and LEC trouble tickets. Coordinate troubleshooting efforts between technicians and manufacturers. Schedule and dispatch technicians. Properly code and decode ticket statuses.

• 

  Wipro

  May 2017 - Aug 2017

  Data Loading Analyst

  Load physician and group demographic information into the United Healthcare intranet. Use various systems to research the appropriate guidelines and state mandates. Properly load contracts to ensure accurate and timely claims processing.

• 

  American EMS

  Jul 2017 - Sept 2017

  Emergency Medical Technician

  Emergency Medical Technicians-Basic (EMT-B) respond to general transport calls to provide efficient and immediate care to the chroniclly ill and injured, and to transport the patient to a medical facility.

• 

  American Medical Response

  Sept 2017 - Sept 2018

  Emergency Medical Technician

  Responds to emergency and non-emergency calls and delivers high quality patient care and customer service within the prescribed scope of practice, established protocols and company policies.

• 

  Redmond Regional Med Centre

  Apr 2019 - Sept 2022

  Paramedic

  Responds to emergency and non-emergency calls and delivers high quality patient care and customer service within the prescribed scope of practice, established protocols and company policies.

• 

  American Medical Response

  Aug 2019 - Dec 2021

  Paramedic

  Responds to emergency and non-emergency calls and delivers high quality patient care and customer service within the prescribed scope of practice, established protocols and company policies.

• 

  RVT Solutions LLC

  Feb 2021 - Sept 2021

  DMP-3

  Provided care to patients assigned to the Intensive Care Unit; performed phlebotomy and IV Therapy. Monitored patients before, during and after invasive procedures. Performed therapeutic measures and procedures as ordered; assisted physicians with medical procedures. Communicated changes in patients' clinical condition with physicians and co-workers. Prepared patients for echocardiograms, stress testing, MRI's, CAT scans, x-rays, and other diagnostic testing. Cared for and discontinued chest tubes and drainage devices; monitored temporary pacing, epidural, and PCA. Monitored glucose levels; collected specimens for labs and relayed results. Show less

• 

  BCFS Health & Human Services

  Aug 2021 - Jul 2022

  Mobile Infusion Task Force Lead

  Command of a team of 3 responding to patient residences who qualified for Monoclonal Antibody Infusion Therapy. Ensuring proper PPE equipment, therapeutic administration and decontamination procedures were followed. Incident commander for all large scale operations with additional teams.

• 

  Dekalb County Fire Rescue Department

  Sept 2022 - now

  Paramedic

  Respond to emergency medical calls, providing on-site aid and transporting patients safely to medical facilities. Assess patients’ conditions and implement first-aid and advanced life support procedures. Additional duties include maintaining equipment, filing reports and transporting patients to hospitals.