Elizabeth Bocon

Experience

• 

  Seattle Tennis Club

  Jun 2010 - Nov 2012

  Front Desk

  Expert on all questions regarding the Tennis Club, handled phone communications by transferring calls and relaying messages. Worked with different computer programs and databases, such as Excel, Word, Window Vista and Outlook. Made childcare, dinner and event reservations. Kept the desk clean, organized and running smoothly. Experienced customer service representative.

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  University of Washington

  Jan 2013 - Mar 2013

  Peer Teacher Assistant

  Educate a cohort of roughly 20 undergraduates every week for 2 hours for a university course called Introduction to Environmental Studies. Ensured that they had an understanding of course material. Created a curriculum that detailed weekly meeting goals to educate the students on. Graded assignments and exams while fostering an environment for effective discussions and debates.

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  CleanScapes Inc

  Apr 2013 - Apr 2014

  Waste Diversion Intern

  Conduct residential and commercial waste audits. Develop relationships between clients to implement recycling and compost services. Conduct customer service calls to schedule and staff recycling parties and community events. Research waste reduction topics and write weekly waste tips on a blog for marketing purposes. Organize events and make presentations in Spanish or English (school science fairs, summer camps, apartment complexes, janitorial and kitchen staff) in a fast-paced work environment, finish tasks on a deadline, and improve/create excel documents to enhance department organization. Participated as an exhibitor in the Washington State Recycling Association conference in Vancover Washington. Show less

• 

  Recology

  Apr 2014 - Feb 2015

  Customer Service Specialist

  Resolve customer inquiries, billing questions, service requests and complaints. Work with city governments in King County to ensure contractual obligations are met. Maintain daily communication with internal departments in accounting, operations, waste diversion and governmental affairs. Manage demanding workloads with a deadline. Work with excel, CRM databases, Word and Outlook. Organize community events during the Summer months to conduct outreach and education to communities.

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  OneWed, Inc.

  Oct 2014 - Aug 2015

  Community Manager

  On a team of three, handle all administrative duties at OneWed which includes: customer service, vendor relations, social media, editorial, marketing and brand maintenance. Continually maintain the website to expand subscribers, while posting three or more blogs throughout the week. Create and send weekly email campaigns to over 50k subscribers. Utilize tools such as HootSuite and Express Engine to implement marketing strategies. Grown Facebook page likes from 99K-104K in less than 5 months.

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  Full Circle Environmental, Inc.

  Feb 2015 - Jan 2016

  Program Manager

  Work with public and private sector clients to create and maintain effective outreach programs that benefit the environment, which includes effectively targeting diverse communities. Use exceptional outreach skills to motivate and then assist individuals and businesses as they make behavioral changes that promote waste reduction, resource conservation and a sustainable future. Maintain strong interpersonal, analytical and research skills, as well as fluent Spanish, to communicate effective strategies to all team members and engage target audiences. Conduct waste audits, provide technical assistance, facilitate intra-agency communication and deliver presentations with aplomb. Show less

• 

  Recology

  Dec 2015 - May 2021

  Manage five staff members to ensure consistent outreach and education programs. Design education programs incorporating community-based social marketing techniques for business and apartment development. Create a new department to oversee recycling contamination reduction programs expected to create over $200,000 in annual revenue. Manage the profit and loss statement for the department. Develop communication pieces to inform residents about changes to recycling markets. Compose articles, web content, and annual service guides sent to over 140,000 customers. Manage new city implementations and liaise between King County City Contract Administrators. Show less Liaise between several King County City Contract Administrators and Recology CleanScapes operations, customer service, market development and finance teams. Manage outreach and education programs in nine King County municipalities. Collaborate with governmental agencies for the design and implementation of solid waste and recycling outreach programs for single family, multifamily and commercial sectors. Revise outreach collateral and advise team members on outreach strategies, tactics and materials. Compose quarterly articles for publication in city-wide and state-wide newsletters. Deliver presentations of operational data and educational information to city council members and business leaders. Manage Waste Zero Coordinator positions during the summer months. Show less

  • Waste Zero Manager

    Sept 2019 - May 2021

  • Waste Zero Specialist

    Dec 2015 - Sept 2019
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  City of Lafayette, Colorado

  Apr 2021 - now

  Responsible for developing, managing, and implementing the City's first Climate Action Plan. Track, monitor, measure performance, and report on environmental, sustainability, and climate action projects and activities within the City. Administer the City's residential solid waste contract. Create and conduct educational outreach programs related to water conservation, air quality, community resilience, transportation, circular economy, natural environment, and energy. Conducted research, performed analysis, and developed recommended sustainability policies. Develop programs, and propose ordinances, resolutions, and proclamations to City Council. Coordinate multi-departmental climate action initiatives related to fleet electrification, xeriscaping, energy efficiency, solid waste diversion, and renewable energy in support of the City’s Climate Action Plan. Partner with all City departments to assess risks and identify resilience measures for City infrastructure. Implement the use of climate and racial equity lens tools across all City departments. Create and manage the Sustainability and Resilience Advisory Committee. Organize and coordinate community-wide events called Earth Day, Every Day and Ecotoberfest. Represent the City on inter-jurisdictional and regional work groups and task forces, including the Front Range Beneficial Electrification Network and Boulder County's Electrification Transportation Cohort. Show less Coordinate implementation of the City’s first Sustainability Plan. Track and report on sustainability metrics related to GHG emission reductions, waste diversion rates, water conservation, green building initiatives, and more. Lead cross-departmental initiatives, including the development of the City’s first EV Action Plan. Develop programs, policies, and ordinances to reduce GHG emissions, improve recycling and composting, and conserve natural resources. Conduct research, perform analysis and develop council staff memos, and conduct presentations regarding sustainability goals. Create online and print communications, including social media graphics, editing webpages, and press releases. Create requests for proposals and manage contractors, administer the City’s Residential Solid Waste Contract, which includes garbage, recycling, and organics collection service for residents. Write grant applications and administer the Boulder Country Grant projects annually. Represent the City on regional and statewide working groups and tasks forces and manage two City committees: Lafayette’s Waste Reduction Advisory Committee and Lafayette’s Energy Sustainability Advisory Committee. Show less

  • Sustainability Director

    Jul 2024 - now

  • Sustainability Manager

    Oct 2022 - Jul 2024

  • Sustainability Coordinator

    Apr 2021 - Oct 2022