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Sultan Hadi

Sultan Hadi

Customer Care

Followers of Sultan Hadi3000 followers
location of Sultan HadiJeddah, Makkah, Saudi Arabia

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  • Timeline

  • About me

    Head of Branches Operation - Kingdom Wide at First Abu Dhabi Bank (FAB), TOT

  • Education

    • University of Tasmania

      2012 - 2015
      Bachelor's degree Business Management

      Activities and Societies: The president of Saudi Student Association 2014 and 2015 This degree gives me the knowledge to work on the management field. It is the path which I chose to learn ethical concepts, how to choose people, leading and managing a team work. The combination with other units that increase my knowledge in the way to be more a ware of how to use my skills to solve complex problems.This is achieved through innovative teaching and learning strategies that demonstrate how to enhance organisational capabilities in an efficient and effective manner.This… Show more This degree gives me the knowledge to work on the management field. It is the path which I chose to learn ethical concepts, how to choose people, leading and managing a team work. The combination with other units that increase my knowledge in the way to be more a ware of how to use my skills to solve complex problems.This is achieved through innovative teaching and learning strategies that demonstrate how to enhance organisational capabilities in an efficient and effective manner.This degree covered my Business Management degree processes such as:Business management Strategic managementBusiness development Human resources Financial management Financial planingMotivation & InnovationRisk ManagementEvaluationWork/life balance, Show less

  • Experience

    • Alamin medical company

      May 2006 - Mar 2007
      Customer Care

      • Answering phone for all incoming connections and related customer service.• Ensure customer satisfaction and the services provided.• Work on solving customer problems and complaints satisfactorily for the client.• Dealing with customer inquiries accurately and completely.• Use customer service skills to find the best ways to deal with each customer.• Deal with target on sales, identify cash, creditors customers.

    • Automotive Company, Saudi Arabia

      Sept 2007 - Sept 2009
      Sales Consultant

      • Follow-up customers to sell products in various ways over the telephone, e-mail , or in person.• Negotiate with customers on prices and contracts and payment methods and delivery period• Study competitors and their products and services well so I can highlight the strengths of our product next to my contribution to the development of our products and services company for customers• Dealing with problems and customer complaints.

    • National Commercial Bank, Saudi Arabia

      Oct 2009 - Feb 2010
      Customer Service

      Working face to face with customers negotiation and describes

    • Alawwal Bank

      Aug 2016 - Aug 2018
      Personal Banking Teller

    • First Abu Dhabi Bank (FAB)

      Sept 2018 - now
      Head of Branches Operation- Kingdom Wide

      All KSA branches Operations activities Supportive.Joinied FAB for Start up new Bank at with FAB in KSA Creating new products for KSA PBG customersStudying competitors and set new strategies for KSA PBG customersCreate & Review SOPs for all transactions

  • Licenses & Certifications

    • Certified Training on Managing and implementing advertising campaigns

      GCC Radio and Television Authority
      Jan 2025

    • Certified Training on Social Media Management

      GCC Radio and Television Authority
      Nov 2024

    • Professional International Trainer

      Amircan Institute for Development
      Feb 2024

    • Freelancing Practitioner Certificate

      Ministry of Human Resources and Social Development - KSA
      Aug 2025

    • AWS Billing and Cost Managment

      Simplilearn
      Aug 2025

    • Introduction to Artificial Intelligence

      Simplilearn
      Aug 2025

    • Professional Certificate of Television and Radio Analyst

      General Authority of Media Regulation (Gmedia) | الهيئة العامة لتنظيم الإعلام
      Jun 2024

  • Honors & Awards

    • Awarded to Sultan Hadi
      Shaining Star First Abu Dhabi bank UAE March 1, 2019 Being One of best Team in KSA for Quarter 4 2018