
Frantz Annacius, BTMA, ITIL, CSM
IBM Service Desk Analyst

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About me
Senior Manager Business Solutions | Enhancing Efficiency & Growth through Innovation
Education

Concordia University - John Molson School of Business
-
Atlantic Technical College
-Network and System Administration/Administrator
Concordia University
-Bachelor of Commerce (BCom) Business Technology Management / Minor Data Intelligence
Concordia University
2017 - 2018Certificate Digital Marketing - Web Applications
Concordia University
2017 - 2018Certificate Big Data AActivities and Societies: Discover and understand business cases from Big Data projects in diverse industries; Identify potential data to analyze from internal and external sources; Collect and transform data from social networks; Learn how to clean and transform data with an ETL tool; Learn the fundamentals of NoSQL and Hadoop; Analyze data through a visual process; Visualize data with best-in-class data visualization tools; Some of the tools used: TalendD, Tableau, PowerBi, Docker, hadoop, hBase
Experience

Kelly Services
Jan 2009 - Jan 2010IBM Service Desk Analyst
Coreio Inc.
May 2010 - Jul 2014Manulife Deskside Technician
Manulife
Jan 2014 - Nov 2021IT People Leader
Jan 2020 - Nov 2021Business Technology Consultant
Jan 2018 - Jan 2020Bilingual Business Technology Analyst
Jan 2016 - Jan 2018IT Analyst
Jan 2014 - Jul 2016

Smartly Digital Solutions
Nov 2021 - nowDigital Marketing Manager
Telecon
Feb 2022 - Oct 2024Senior Manager Business Solutions
Feb 2024 - Oct 2024Senior Manager, End User Experience
Feb 2023 - Oct 2024Manager End User Services
Feb 2022 - Feb 2023
Licenses & Certifications

BTM Certified Associate

ITIL v3

Certified ScrumMaster (CSM)
Scrum AllianceFeb 2019- View certificate

LeanIX Certified Practitioner (Level 1)
LeanIXJan 2024 - View certificate

Learning Python
LinkedInSept 2021
Languages
- enEnglish
- frFrench
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