Frantz Annacius, BTMA, ITIL, CSM

Frantz Annacius, BTMA, ITIL, CSM

IBM Service Desk Analyst

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location of Frantz Annacius, BTMA, ITIL, CSMGreater Montreal Metropolitan Area

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  • Timeline

  • About me

    Senior Manager Business Solutions | Enhancing Efficiency & Growth through Innovation

  • Education

    • Concordia University - John Molson School of Business

      -
    • Atlantic Technical College

      -
      Network and System Administration/Administrator
    • Concordia University

      -
      Bachelor of Commerce (BCom) Business Technology Management / Minor Data Intelligence
    • Concordia University

      2017 - 2018
      Certificate Digital Marketing - Web Applications
    • Concordia University

      2017 - 2018
      Certificate Big Data A

      Activities and Societies: Discover and understand business cases from Big Data projects in diverse industries; Identify potential data to analyze from internal and external sources; Collect and transform data from social networks; Learn how to clean and transform data with an ETL tool; Learn the fundamentals of NoSQL and Hadoop; Analyze data through a visual process; Visualize data with best-in-class data visualization tools; Some of the tools used: TalendD, Tableau, PowerBi, Docker, hadoop, hBase

  • Experience

    • Kelly Services

      Jan 2009 - Jan 2010
      IBM Service Desk Analyst
    • Coreio Inc.

      May 2010 - Jul 2014
      Manulife Deskside Technician
    • Manulife

      Jan 2014 - Nov 2021
      • IT People Leader

        Jan 2020 - Nov 2021
      • Business Technology Consultant

        Jan 2018 - Jan 2020
      • Bilingual Business Technology Analyst

        Jan 2016 - Jan 2018
      • IT Analyst

        Jan 2014 - Jul 2016
    • Smartly Digital Solutions

      Nov 2021 - now
      Digital Marketing Manager
    • Telecon

      Feb 2022 - Oct 2024
      • Senior Manager Business Solutions

        Feb 2024 - Oct 2024
      • Senior Manager, End User Experience

        Feb 2023 - Oct 2024
      • Manager End User Services

        Feb 2022 - Feb 2023
  • Licenses & Certifications

    • BTM Certified Associate

    • ITIL v3

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Feb 2019
    • LeanIX Certified Practitioner (Level 1)

      LeanIX
      Jan 2024
      View certificate certificate
    • Learning Python

      LinkedIn
      Sept 2021
      View certificate certificate