Riju Roy

Experience

• 

  N.S Enterprises

  Aug 2015 - Sept 2016

  Technician
• 

  GE

  Aug 2018 - Oct 2018

  NDT Inspector
• 

  Mining Associates Pvt Ltd

  Dec 2018 - Aug 2020

  Field Engineer
• 

  Amazon

  Aug 2020 - now

  A highly energetic and results-driven Data Analyst with over 2 years of exceptional experience in Sales, Data Analysis, and Customer Service across diverse industries, including Telecom, E-Commerce, and Industrial. At Amazon, I have achieved significant accomplishments, including tripling seller onboarding by leveraging my skills in stakeholder management, data mining, and data management.Analyzing extensive datasets for sourcing and distribution to various channels, such as SOA, FBA, and MFN-FT (Products). Preparing and presenting Weekly and Monthly Business Reports decks for operational review, ensuring compliance within Teams and active collaboration with stakeholders.Involved in several crucial projects, such as the CAQ Score Project, aimed at improving Listing Quality, resulting in increased GMS for Amazon. Worked on projects like WhatsApp and Missed Call Sellers, providing real-time support for highly interested sellers. Collaborated with the Program team to reduce ASSR Lead Leakage by 10%, preserving the SLA and enhancing seller registrations.Structuring and analyzing data reports to drive quick resolutions and preserve SLAs. I have worked closely with stakeholders on projects like Gold Mine Leads, identifying high-value sellers for onboarding, and RNL Sellers, assigning leads the team for quick support and onboard them into the platform.Adept at preparing weekly and monthly provisional performance data with clear visualizations on trending performances. My role has also involved daily collaboration with the ETL Manager to extract data based on business needs and create Cosmos reports and dashboards for the Leadership Team.I have been committed to promoting efficient teamwork by analyzing data and identifying pain points, enabling better decision-making and work prioritization. I have successfully managed multiple projects within the team, demonstrating strong organizational and planning skills. Show less • Getting in touch with sellers who are willing to start business with Amazon and onboarding them on the platform. • Later got upskilled to FBA where supported sellers to upsell their products to FBA platform. • Successfully managed Buddy Program in mentoring one ofteam Associate to make sure they can deliver best and raise the bar. • Created reports which helped the team to overcome pain points and achieve business targets successfully. • Understanding Seller's pain points and up-selling their inventory on Amazon.in in both SOA and FBA products to boost their sales. Show less

  • SPS WFM Scheduler

    Mar 2024 - now

  • Data Analyst

    Apr 2022 - Mar 2024

  • Onboarding Specialist

    Aug 2020 - Apr 2022