
Sarthak Jain
Customer Service Representative

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About me
360 Recruiter | Recruitment Consultant | Account Manager | Talent Acquisition Consultant
Education

Sri Aurobindo College of commerce and management
2016 - 2019Bachelor of Commerce Business/Commerce, General DistinctionFinancial Accounting, Managerial Accounting, Cost Accounting, Economics, Finance,International Business, Marketing, Operations Management Information System,Organizational Behavior, Organizational Studies, Banking and Insurance.

Mohawk College
2020 - 2021Global business management Accounting and Business/ManagementManagement analysis, Human Resource Management, Logistics management,Business analytics Management, Financial directory, Banking, Accounting and taxation,supply chain management, business ethics.
Experience

Circle K
Mar 2020 - Nov 2020Customer Service Representative• Deliver personalized customer experiences by understanding and addressing their needs.• Manage daily store operations, including inventory management and financial reporting.• Provide exceptional customer service, promptly addressing questions and concerns.• Maintain accurate records of purchases and sales for financial analysis.

Jobs For U Canada
Aug 2021 - Dec 2021Recruitment Specialist• Developed job descriptions and posted on Indeed, Zip-recruiter, LinkedIn, Monster, Facebook, and various other job boards.• Delivered recruitment solutions: Conduct Job Fairs, posting jobs, sourcing, screening, scheduling, and conducting interviews (in person/ telephonic)• Recruited administrative positions (HR Admin, Office Admin, Receptionist etc.); skilled positions (CNC machine operator, MIG/TIG welders, Cook, Upholsters etc.) unskilled positions (general labor, assembler, etc.)• Built a talent pool to maintain a pipeline of over 250 potential candidates for future openings.• Stayed in direct contact with almost 20 clients a day through calls/emails (MS Outlook/ Google Workspace) to update on the recruitment status and to gather for new requirements.• Filled immediate requirements within a day using Text Magic, blast emails through MS Office, etc. using the pipeline developed and the database provided.• Assisted in payroll, new hire onboarding – orientation, and monitoring probations.• Administered new hire documents including background checks, offer letters etc. and company records.• Tracked attendance, vacation, and sick days for the clients and assisted payroll in calculating billable hours for each employee. Show less

Randstad
Dec 2021 - May 2024Account Manager/ Recruiter● Developed recruitment strategies such as referrals, talent pool database, creating attractive job postings for multiple clients ensuring retention of quality candidates.● Implemented employee recognition programs, feedback surveys, entry and exit surveys to gain better understanding of the workforce.● Sourced/screened over 20000 resumes and placed more than 1000 candidates including permanent roles within industrial support, skilled trades and accounting and finance roles.● Hiring for Millwrights, Electricians, Ref. B operators, Project Managers, Site Supers., Estimators, and some senior level roles.● Sourced candidates through various platforms including LinkedIn, indeed, Workopolis, Glassdoor, email/SMS campaigns, ATS software etc.● Achieved 100% fill rate and attendance rate by implementing new strategies in 4 weeks timeframe resulting in increased productivity.● Performed business development with the clients to gain 100% wallet share and add other lines of business.● Run candidates’ payrolls, timesheets and maintain accurate and up-to-date employee records, including employment contracts, benefits enrollment forms, and other relevant documentation. Show less

IB CARGO INC.
Jun 2024 - Oct 2024Recruiter• Managing employee records: Oversee onboarding, contracts, personal info, benefits, salaries, and performance reviews, maintaining both digital and hard copies.• Recruitment & selection: Write job descriptions, classify roles, perform reference checks, and prepare job offers.• Coordinating HR events: Organize logistics for HR events, including venue selection and planning during interviews.• Planning training seminars: Track and organize training activities, manage venues, materials, and setup.• Handling employee inquiries: Address internal and external employee questions regarding benefits and other employment matters.• Resolving employee issues: Solve employee problems and escalate to HR manager when necessary. Show less

Hays
Oct 2024 - nowRecruitment ConsultantSpecialized in Recruiting top talents within Construction division ranging from Directors, VP, Project Managers to Site superintendents, Estimators etc.
Licenses & Certifications

Tally ERP 9 - accounting software
Riccs indiaOct 2019- View certificate

Creating a Compelling Job Description
LinkedInSept 2024 - View certificate

HR Recruiting Communication Strategies to Attract and Retain Top Talent
LinkedInSept 2024 - View certificate

Diversity Recruiting
LinkedInSept 2024 - View certificate

Hire Better, Hire Faster with Social Media and Digital Platforms
LinkedInSept 2024 - View certificate

Human Resources: Creating an Employee Handbook
LinkedInSept 2024 - View certificate

Recruiting Foundations: Recruiting for In-House Recruiters
LinkedInSept 2024 - View certificate

Interviewing a Job Candidate for Recruiters
LinkedInSept 2024 - View certificate

Talent Sourcing
LinkedInSept 2024 - View certificate

Uncovering Unconscious Bias in Recruiting and Interviewing
LinkedInSept 2024
Honors & Awards
- Awarded to Sarthak JainEMPLOYEE OF THE MONTH - Randstar RANDSTAD CANADA Apr 2023
- Awarded to Sarthak JainRookie of the year - 2022 Randstad Feb 2023
- Awarded to Sarthak JainPclub - President Club Elite Member 2022 Randstad Canada Oct 2022
- Awarded to Sarthak JainQuarter3 TOP PERFORMER Randstad Canada Oct 2022
- Awarded to Sarthak JainBusiness Accreditation- GOLD LEVEL Randstad Canada Sep 2022
- Awarded to Sarthak JainEmployee of the Month Randstad Canada Mar 2022
- Awarded to Sarthak JainEmployee of the month Jobsforu Employment Agency Sep 2021
Volunteer Experience
Student Volunteer
Issued by Blood donation camps
Associated with Sarthak Jain
Languages
- enEnglish
- hiHindi
- puPunjabi
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