Prenessa Naidoo

Experience

• 

  Direct Channel Holdings (PTY) LTD

  Apr 2006 - Jun 2009

  Quality Assessor

  Listen and assess quality of recordingsCoachingTrainingSkills developmentFraud investigation Disciplinary actions

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  Rewardsco Contact Centres

  Jun 2009 - Oct 2015

  Facilitate client site visits Financial InvoicingPerformance Reports for Insurance and Telco sectors (daily and monthly exco)Account ManagementSupport to sales FloorTravel arrangements Secretarial duties Trend analysis Data analysis Team building excercises Listen and assess quality of recordingsCoachingTrainingSkills developmentInterviews Performance reporting Fraud investigation Trend analysis

  • Client Services Co-Ordinator

    May 2012 - Oct 2015

  • Quality Assessor

    Jun 2009 - Apr 2012
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  Lelama Dreams Trading 31 cc t/a SERV-KWIK

  Oct 2015 - Apr 2020

  Personal Assistant to Managing Director

  Coordinate meetings Taking minutes to meetings Calendar management Email management Travel arrangements Communication from Director Screen and direct callsMaintain all hard and digital records Administrative dutiesTeam building excercises

• 

  National Security & Fire (Pty) Ltd

  Sept 2020 - Oct 2023

  • Support function to Regional Executive• Provide exceptional administrative and secretarial duties to the Regional Executive through effective communications, planning and organizing.• Updating and management of Regional Executive dairy and calendar.• Minutes of Management, Branch, customer, and other meetings.• Assist the Regional Executive in the preparation of presentations and/or the consolidation of information required.• Attend to any outstanding actions resulting from events arranged and/or attended.• Attend to all requirements as instructed by the Regional Executive.• Compile internal communication, reports, presentations, agendas, letters, responses and gathering information when required.• Manage and maintain all contact lists for Regional Executive.• Manage all travel, flight, accommodation, venue and transport arrangements for Regional Executive.• Attend to any other ad-hoc activities required by the Company as instructed by the Regional Executive• Assist with customer complaints, follow ups and courtesy calls.• Check all tender and other documents to ensure compliance before handing to National Executive to sign.HR• Assist with the dismissal and recruitment process of staff members including HR documentation and liaison with HR• Follow up with branches to ensure that all HR related documents are processed.• Ensure all payroll requirements are met for all branches.• Submission of monthly consolidated Disciplinary Matrix report to HR.• Submission of all approved Regional leave to HR General• Accommodation arrangements for management and staff members.• Reconcile credit cards monthly for National Fire Executive.• Assist management with company assets etc.• Ops focus – ensure that ops standards, service level and management of ops team is a priority• Coordinating and management of technical installs and link ups in Branch as well as servicing of existing customers. Show less

  • Personal Assistant to Chief Operations Officer

    Feb 2022 - Oct 2023

  • Personal Assistant to Regional Executive - Coastal Region

    Sept 2020 - Apr 2022
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  GIMA Trading

  Dec 2022 - now

  C-Suite Executive Assistant

  Responsibilities include Managing the Procurement & New Business, HR Administration, Recruitment, VAT Submissions, Financial Reporting, Managing the Cleaning Division, Travel Arrangements & Visa applications, Office Administration, Non Disclosure Agreements, Diary Management. Well-organized, time management skills and I am able to act without guidance. Providing personalized and timely support to Executive Members.