Avijeet Saha

Experience

• 

  ITC Hotels

  Jul 2019 - Nov 2019

  I have completed my internship from ITC Royal Bengal which was of 17 weeks . It was an amazing experience working with the India's Most valued and tax paying company . Working in different department made my vision more clear on learning services , front office , accommodation operation. I have received certificate of excellence during my work period in Accommodation .

  • Intern

    Jul 2019 - Nov 2019

  • Intern

    Jul 2019 - Nov 2019
• 

  Amazon

  May 2021 - Sept 2021

  Customer Service Specialist

  Key Responsibilities:• Handles customer who has issues with shipping and issues for the orders delivered. • For any additional action required we take action by contacting to shipping carriers in Australia / New Zealand.• Works on ticketing request raised and fix the issue by taking necessary steps and resolving in assigned time line. •Handling irate customers and making sure to fix the issue on the same call that was connected by taking necessary action.

• 

  Amazon

  May 2022 - now

  Virtual Customer Associate

  Received Rewards and recognitions (RNRs) in Peak for my performance metrics : 100% Schedule Adherance, 0%shrinkage, quality, Productivity to Labour (PTL)•Skilled in handling primary chats, In pay and large appliance chats •Experience in handling incoming calls, resolving problems and responding to enquiries. •Experience in handling mails from customers . •Assisted customer in tracking order status , delivery queries , payment issues and refund status. •Promptly resolved complaints and raised tickets for complex issues. •Provided concessions as per customer request for defective, missing or damaged or lost orders. •Made reasonable exceptions as concession for unusual customer requests. •Mailed customers for follow up to enhance customer loyalty and promote repeat customers. •Helped customers in decision making for placing orders. Received Rewards and recognitions (RNRs) in Peak for my performance metrics : 100% Schedule Adherance, 0%shrinkage, quality, Productivity to Labour (PTL)Skills: Professional Communication · Teamwork · Easily Adaptable · Customer Satisfaction · Attention to Detail · Quick learner · Problem Solving · Time Management Show less