Pradeep Shukla

Experience

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  IDBI BANK LTD

  Apr 2002 - Oct 2004

  Operations Executive

  Handled various Banking Operations such as:• Clearing House Operations, Inward & Outward clearing• Cash Management Services• Handling of customer queries Clearing• Inward Clearing• Outward Clearing• Electronic Clearing Settlements• R. B. I. ReportingRemittances• Fund Transfers• Disbursements

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  HdfC BanK

  May 2011 - now

  Cluster Head - Wholesale Banking Operations

  Banking Operations Over 12 years of rich experience in MICR ,Non MICR & CTS clearing operations, CMS operations & CMS, Depository, Trade Finance Operations, Stock Exchange Operations, Retail Asset & Retail Liability Operations, Clearing House Set up & Management, BCP Clearing Set up & management.  Accountable for compliance on the Audit, Service and Sales Governance related parameters. Managing retail banking operations covering all aspects related to banking operations. Coordinating with concurrent and internal auditors to resolve audit queries. Providing personalized service, support for all banking and financial service needs. Ensuring timely preparation of various MIS reports.Support function  Monitoring customer service operations for rendering and sustaining high quality services. Monitoring customer complaints resolutions to eradicate performance bottlenecks. Meeting HNIs and ensuring progressive relationships for business growth. Training teams to ensure that they are well equipped and well versed with the latest updates to become responsible bankers and relationship managers.Client Management  Servicing the customers by meeting and exceeding their service level expectations with a clear objective of attaining competitive advantage in service Ensure workflow efficiencies, customer service excellence, and quality assurance.  Reducing Customer Complaints & Ensuring Customer Requests processed on time and get resolved within TAT.  Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrixes by achieving delivery & service quality norms  Resolving Customer queries within a specified time Managing service related request leading to increase in service score at the end of month.MIS Preparing CSS (customer satisfaction survey form) MIS and analytical Reports for branch score card.Clearing Operations Played a vital role in Set up of CTS Clearing at Agra, Clearing House at G Show less