Alexander Filonenko

Experience

• 

  Megafon

  Nov 2005 - Apr 2013

  From BSS Engineer to Expenses optimization manager

  Functionality:• Supervised the regions for the implementation of the budget and goals set by indicators• I organized and held tenders for the purchase of network maintenance services;• Monitored the overall effectiveness of large network maintenance contracts;• Supervised branches and how they followed the unified technical strategy, I also controlled their budgets for network maintenance;• Conducted complex analytical studies, interacted with AT Kearney, BCG, Accenture.

• 

  Rostelecom

  Apr 2013 - Oct 2017

  Group Head of Service for Key clients in B2B, B2O, B2G

  The purpose of the position is to expand cooperation with VIP clients, provision and improvement of the services (corporate networks and backbone communication channels, voice services and telephony, system integration, data centers, cloud services, cyber security).RESPONSIBILITY:• Responsible for personal customer support (development, satisfaction, SLA, service issues, retention) • Was a center of competence, adjusted business processes and optimized the relationship between the Moscow office and the branch network in terms of customer service • Launching and debugging the Personal Account of Legal Entities (writing technical specifications, evaluating UX / UI, searching for bugs, issuing tasks for revision) • Supported the sales of converged services based on mobile broadband access (broadband Internet access), MVNO collaboration with Tele2 Show less

• 

  Lindstrom

  Dec 2017 - Jan 2020

  Head of sales for key clients

  RESPONSIBILITY:• Leading the key account department (sales and personal growth coaching, motivation, operational management, KPI control, financial planning)• Sales increase activities, meeting the targets ensuring• Development and support of key clients, individual terms of contracts signing up, clients satisfaction monitoring, identifying the reasons for customer outflow, taking measures to reduce • Analysis and planning of opportunities for the introduction of new products and services, interaction with other divisions in Moscow and regions in Russia• Preparation of new procedures and regulations, building a new system of motivation, development of standards and work scenarios Show less

• 

  V-Tell Group

  Jan 2020 - Jun 2021

  Sales and Service Director

  RESPONSIBILITY:• Work with clients, complex cases solving (from VIP onboarding to claims) • Sales, service and marketing strategy lead-up (market aspects, competitive environment, company / products advantages• Mobile market changes monitoring, launching new products and services to maintain the company benefits • Analysis of the operations efficiency, business processes optimization (modeling, distribution of roles and areas of responsibility, determination of control points, prompt response to deviations in work processes) Show less

• 

  Avelacom | Low Latency Connectivity & IT Infrastructure

  Jul 2021 - Jan 2022

  Sales Director

  RESPONSIBILITY:• Creating a strategy and building a B2B / B2O / B2C sales system by departments and branches • Work with clients, searching for new sales opportunities, sales pipeline management by areas/departments• Development of plans and organization of activities aimed at improving business performance • Customer experience development and improving models of interaction with clients, customizing the product offer for the needs of certain types of customers (6-7 service groups) • Development, control and adoption of corrective measures in terms of the implementation of the development strategy • Assessment of existing employees, recruitment, adjustment of the current motivation scheme and existing KPIs Show less