Donovan Edwards, PHR, CBRM, ISOMR, SHRM-CP

Experience

• 

  KOAM-TV

  Jan 1989 - Jan 1993

  Director & Master Control

  Directed morning and noon news cast.

• 

  CFI

  Aug 1993 - now

  •Assess the current Shared Services Organization to create a strategy and vision around the development and documentation of future state process flows, to identify needed organizational and workflow changes.•Lead integration projects for the Shared Service Organization.•Define and enlarge the scope of services to be shared for affiliate business units.•Quickly establish solid relationships with business unit leadership and other senior executives. Ensure customer satisfaction by leading the collaborative development of service level agreements, adhering to those agreements and monitoring costs quality and timeliness.•Develop and lead a high functioning team with a focus on operational discipline and enhancing the customer experience.•Lead the effort to build out and enhance new work streams geared toward operational efficiency and automation of deliverables used during the business life-cycle. Clearly communicate business value, project statistics and issues to business leadership and business sponsors. Lead the alignment of the service delivery strategy with the business strategy.•Maintaining a hands-on role to ensure deadlines are met and key deliverables are accurate.•Managing all aspects of the project, including monitoring and identifying any project issues early to be able to mitigate any risk.•Provide advice and counsel to leaders and associates in the Shared Services client groups on a wide array of talent considerations including organizational design, team dynamics, retention and engagement, and bench strength as well as individual coaching for enhanced performance and skill building.•Partner with the HR team to drive the talent strategy through the Shared Services Organization and/or brands.•Partner with associates and business leaders to develop and execute programs that will support continuous engagement and career development of associates. Show less •Constructs process flow diagrams that illustrate the various business process activities and their interrelationship.•Analyzes/evaluates existing business processes and identifies process efficiency and effectiveness improvement opportunities such as bottlenecks, business risks, duplicate activities, compliance, and supports process improvement activities.•Analyzes/evaluates existing business processes and linkages and identifies, documents, and works with process owners to implement newly identified processes.•Collaborate and drive key customer strategic solutions through continuous improvement that enhance business between customer and CFI.•Partner with executives and management to assess current processes and identify process improvement opportunities. Ensure alignment to current and future business strategies and objectives.•Participates in and may lead change management activities associated with process improvement. Engages leadership and other departments to obtain support and buy-in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.•Researches best practices, and provides recommendations on appropriate solutions.•Create and maintain macro applications and queries for various projects.•Work with department management and identify areas to improve departmental efficiency and create process specific tools to address identified opportunities.•Analyze and interpret data in order to recognize trends and facilitate processes and overall improvement.•Develop and manage CFI's Business Continuation System, including implementation and audit of the Business Continuation Plan ensuring that procedures are in place and applicable in the case of a catastrophic event that impacts one of our locations•Develop and manage freight bill adjustment process. Remove obstacles to collect and minimize detention and freight bill adjustments. Show less •Leads and develops a team of managers to ensure that all equipment activities are executed in an efficient, safe and economical manner. •Oversees assigned functional area to ensure efficient, safe, and economic repairs of fleet vehicles and equipment. •Performs cost analysis, trend analysis for various vehicle performance and maintenance issues and related expenses.•Supports and contributes to the development of warranty and policy programs for recovery of expenses. •Reviews and makes recommendations on scope of work and specifications for major procurements related to fleet maintenance.•Assists in the development and leadership of short and long range planning activities covering all aspects of fleet maintenance operations. •Evaluates and recommends/implements changes to improve applicable Maintenance systems, procedures, policies and workflow processes to increase the effectiveness and efficiency in support of operational excellence and strategic business priorities. •Administer HR policies and processes including employee selection, performance management and evaluation including disciplinary action, assessment of training needs and individual action/development plans, and employee engagement. Evaluate and recommend changes for staffing levels, employee pay and work schedules. Show less •Responsible for providing strategic leadership and direction for area; manages multiple teams, managers or professionals with different but related activities that represent or significantly affect a sub-function; oversees operations that directly impact business profitability and initiates business plans to support the business unit strategy; or responsible for multiple teams or a large service center. Participate in business unit or corporate development of methods, techniques and evaluation criteria for projects, programs and people.•Develop and manage CFI's Business Continuation System, including implementation and audit of the Business Continuation Plan ensuring that procedures are in place and applicable in the case of a catastrophic event that impacts one of our locations•Lead and drive talent management strategies, and all tools/processes and lifecycle required for succession planning, talent assessment/management, competency identification and development, and performance management.•Lead efforts in development activities for leadership and provide counsel to leaders to assess their development needs, perform gap analysis, and create and manage a development plan that builds leadership skills and competencies. •Lead and manage employee engagement efforts including ensuring survey participation levels; analyzing and interpreting survey results; conducting feedback sessions to clarify and verify results; work with leadership to develop improvement action plans; and provide follow-up to ensure desired goals and improved employee engagement remain a priority. Provide strategic guidance and insight in survey content design, report structure, and action planning.•Lead and manage the initiatives/activities of business unit’s Voices and Values Team including values based culture development and employee engagement events/activities. •Work with Enterprise personnel to leverage tools and methodologies as appropriate for business unit. Show less •Design, implement, and maintain systems, processes, and programs in support of Operations training and CFI's Quality Management System (QMS). Programs and systems include (but not limited to): performance management and employee engagement of direct reports, fundamental job skills training for Operations and Road Service, internal process auditing, total quality management system and ISO certification, business continuation plan/system, and freight bill adjustments.•Manage CFI’s total QMS to ensure compliance with established QMS processes, continued ISO certification and continuous process improvement including (but not limited to) facilitating/conducting external/internal process audits, developing and managing company QMS procedures/work instructions and developing and managing corrective/preventive actions.•Develop and manage CFI's Business Continuation System, including implementation and audit of the Business Continuation Plan ensuring that procedures are in place and applicable in the case of a catastrophic event that impacts one of our locations.•Develop and manage freight bill adjustment process. Remove obstacles to collect and minimize detention and freight bill adjustments. Show less •Provide leadership and direction in developing strategies and systems, including initiating business plans to support the achievement of all Terminal Operations and Customer Service expectations and business objectives. •Oversee the Terminal Operations and Customer Service functions, by leading, coaching and monitoring a high performance team to ensure the highest level of customer service, and to ensure all objectives and services are achieved on time, on budget and in an efficient manner. •Establish and consistently meet/exceed department service, productivity and revenue goals and objectives. Measure and monitor team performance and productivity to ensure that goals are met. •Evaluate and recommend/implement changes to improve Terminal Operations and Customer Service systems, procedures, policies, and workflow processes to increase the effectiveness and efficiency in support of operational excellence and strategic business priorities. •Develop and recommend solutions and solve customer problems with innovative solutions that leverage the territory/company’s volumes and system balance while working with sales, executive management and customers to meet the required needs of the company and the customer base.•Administer HR policies and processes including employee selection, performance management and evaluation including disciplinary action, assessment of training needs and individual action/development plans, and employee engagement. Evaluate and recommend changes for staffing levels, employee pay and work schedules. •Responsible for providing strategic leadership and direction for area, manages multiple teams, managers and projects with different but related activities. Establishes operational objectives for managers. Oversees operations that directly impact business revenue, profitability and productivity and directly supports strategic business priorities. Show less •Responsible for managing several Operations functions including, but not limited to managing the daily activities of assigned staff, resolving conflicts between internal/external customers, freight bill adjustments, and logistics.•Responsible for hiring, evaluating, and managing Team Leaders, Fleet Managers, Night/Weekend Operations personnel.•Ensure the fleet size is balanced amongst Fleet Managers.•Review and approve driver pay adjustments, layover requests, fuel adjustments, service failures, and additional time off requests. •Interpret company policies and procedures to resolve internal/external customer issues for Fleet Managers and drivers. •Compose and determine quarterly bonuses for assigned personnel. •Review, develop and implement work instructions and establish benchmarks, goals and objectives for Fleet Managers and Night/Weekend Operations personnel and drivers.•Develop, suggest, and implement strategic process with Fleet Management and Night/Weekend Operations staff to ensure safe and on time service for Customers. 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  • Senior Manager- Recruiting

    Jan 2023 - now

  • Senior Manager- Safety

    Sept 2022 - Jan 2023

  • Senior Manager- Shared Services

    Jul 2019 - Sept 2022

  • Business Process Manager

    Aug 2017 - Jul 2019

  • Senior Manager- Fleet Maintenance

    Feb 2014 - Aug 2017

  • Senior Manager- Learning & Development

    Apr 2010 - Feb 2014

  • Quality Analyst- Senior

    Mar 2009 - Apr 2010

  • Senior Manager- Terminal Operations & Customer Service

    Feb 2008 - Mar 2009

  • Senior Manager- Fleet Operations

    Jun 2002 - Mar 2009

  • Various Positions

    Aug 1993 - Jun 2002