Lataunya Partman

Experience

• 

  Eastman Kodak Company

  Sept 2001 - Jun 2003

  Account Manager (Contractor)

  Liaison for document imaging customer accounts; negotiated service contracts; developed customer call flow processes and provided customer complaint resolutions.

• 

  Objective Data Storage - a software provider

  Feb 2004 - Apr 2010

  Director Of Customer Service

  Developed customer relationship management (CRM) database resulting in improved customer support & report tracking by 50%. Negotiated contract terms & conditions, requests for proposals (RFP); price schedules and group purchasing agreements. Developed warranty programs, provided documentation review and created "how-to" documents.

• 

  Mona Electric Group, Inc.

  May 2011 - Dec 2016

  Corporate, Estimating & Marketing Administator

  Create & edit marketing tools, correspondence, resumes & project profiles, newsletters, press releases; support all facets of the bidding process, prepare bid packages, pre-qualifications, bid bonds, support corporate and special projects, provide contract review & AIA billings.

• 

  Archeky Solutions |Mona Electric Group, Inc. -an electrical contractor in the construction industry

  Jan 2017 - now

  Operations Manager

  Defining and delivering outcomes to aide and improve operations strategically, tactically and operationally via support of the Service-Contracts group. Opening and maintaining lines of communication that improve department efficiency. Support the Service-Contracts Division via Project Management; pre-qualifications; resumes & marketing materials; contract review; AIA billing and compliance.