Deep Enrich
Tung Tran
Technical Support Engineer Level 2
105 followers
Hanoi Capital Region
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About me
Technical Support Engineer
Education
University of Science and Technology of Hanoi
2014 - 2018Bachelor's degree Information Technology
Experience
Tek Experts
Apr 2019 - Feb 2022Technical Support Engineer Level 2Fix all issues related to OBM/OMi in the specified enviroment ( Linux, Windows, CDF )Troubleshoot directly in the customer's enviroment by call and sharescreen sessionsIntegration with other ITOM products
Optimizely
Feb 2022 - nowCX Systems SpecialistWork and customize as administrator for Gainsight, Zendesk and Salesforce
Licenses & Certifications
- View certificate
Explore / analytics
ZendeskAug 2024
- View certificate
Guide / self-service
ZendeskAug 2024 - View certificate
Sell for Admins
ZendeskAug 2024 - View certificate
Operations Manager v10.x Certified Professional
Micro FocusJul 2020
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