Arjun Reddy

Experience

• 

  Bosch

  Sept 2007 - Feb 2008

  Intern
• 

  Teralogixs

  Jan 2009 - Jul 2009

  Technical Support Engineer
• 

  Apple

  Apr 2010 - Mar 2011

  Apple technical Advisor

  - Provide Apple solution, technology and services to businesses and business customers; - Evaluating Mac, iPhone, iPad and other apple products hardware issues for retail and authorized service centers;- Diagnose product issues and find solutions to fix hardware and software issues;- Level 3 support for customers with issues relating to operating systems, applications and hardware; - Provided support for Apple Authorized Service Providers and Apple stores; - Provide training and direction for new staff. Show less

• 

  Ample Technologies (P) Ltd

  Oct 2011 - Dec 2011

  Macintosh technician

  -Servicing hardware and software issues for clients.

• 

  VMware

  Jan 2012 - Jan 2013

  Application Support Engineer

  - Support data center virtualization application like vShpere and vCenter;- Support Network virtualization and Security;- Support Desktop virtualization applications like VMware Fusion for MacOS and Worksation for Windows and Linux;- Organise workshops for enterprise clients;- Responsible for network administration, DBMS management and Active Directory tools;

• 

  Latitude Melbourne

  Jan 2015 - Feb 2016

  Climbing leader

  - Manage the climbing area which includes primary accountability for staff, customers, and day to day maintenance;- Train staff in customer service, support and safety;- Train customers in how to use climbing equipment safely;- Check equipment for servicing;- Risk and rescue management.- Manage and support team on the floor.

• 

  La Trobe University

  Jan 2015 - Nov 2019

  - Manage Technologies and application like Moodle, Pebblepad, Echo 360 and Zoom for both windows and Mac.- Upgrade and create testing environments and scripts before university wide release.- Provide training, advice and practical assistance to academic staff with limited skills in online teaching to set up effective online and blended learning environments;- Provide authoritative advice and assistance to academic staff in solving immediate common and unusual problems relating to online teaching and educational Technologies;- Develop self-help guides and resources to assist staff to undertake routine tasks and resolve commonly occurring problems and issues in blended and online learning environments;- Provide influential input to policy or systems development on the basis of expertise in the operational aspects of current systems and their impact;- Generate original ideas and innovative solutions through the provision of specialist knowledge and advice and take responsibility for outcomes;- Initiate changes to the way in which services are delivered in liaison with the Educational Designer, other service areas in the College and other service areas within La Trobe University including La Trobe Learning and Teaching. Show less - Support Microsoft exchange and Active directory services:- Desktop and portable hardware support for both Windows PC’s and Apple products;- Support with CISCO unified communication manager and network tool called Splunk;- Resolving all client queries or reported incidents in accordance with Servicedesk/ Desktop support procedures involving all required references, technology, application and system skills or escalate to an appropriate ICT support team;- Maintaining a comprehensive understanding of all documented ICT services and policies relevant to the Service Desk including relationships and dependencies between customers, clients and support teams for all ICT Services delivered for the University;- Exploring opportunities and making recommendations that contribute to the continuous improvement of service delivery for all ICT Services;- Perform hardware and software installation, maintenance and upgrades for Desktop and Mobile equipment;- Conduct or coordinate thorough testing of systems or applications with integration of core business systems and infrastructure;- Support staff and students with teaching technologies like LMS, Echo360, Pebblepad and so on; Show less

  • Education Technologist

    Aug 2016 - Nov 2019

  • Service Desk/Desktop Support Analyst, ICT

    Jan 2015 - Jul 2016
• 

  CR11

  Jan 2020 - now

  Co-Founder and Freelance engineer and designer.

  Provide engineering advice and solutions for various fields like web design, construction of climbing wall, embedded system solutions and so on.Co founded a rockclimbing brand , where we designed and manufactured products like liquid chalk, climbing holds, rock climbing walls and other climbing training products.Helped develop climbing community by organising events like climbing workshops, outdoor camps, and knowledge sessions.

• 

  QUEST Alliance

  Jan 2022 - now

  Data and Technology Manager

  - Manage a team of technology associates;- Creating and managing data management tools and dashboards for seamless tracking and reporting;- Working closely with the internal core-tech team to learn about new developments, escalate issues, and share feedback related to quest app for continuous improvement of the app;- Managing Quest app;- Supporting regional teams to procure hardware and software tools and ensuring required support to establish computer labs as needed;- Development and deployment of Learn Pi( Raspberry Pi) servers;- Tracking and troubleshooting software and hardware issues;- Planning and organizing capacity building activities for internal and external stakeholders on Quest app, hardware, networking, and other tech tools and platforms;- Creating SoP for tech support for MyQuest app. Show less

• 

  La Trobe University

  Aug 2022 - now

  Education techchonlogist