Marina Lisotti

Experience

• 

  The Walt Disney Company

  Jun 2010 - Apr 2011

  Merchandiser

  • Proactively greeted and interacted with Guests and ascertained their needs• Demonstrated and sold merchandise (including alcohol) in indoor and outdoor areas• Cash handling - manual and using computerized registers• Stocked and cleaned shelves and carts• Received/putted away stock and deliveries

• 

  Colors & beauty

  Nov 2011 - May 2012

  Retail Associate

  • Operated the cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Computed sales prices, total purchases and received and processed cash or credit payment.• Maintained records related to sales.• Recommended, select, and help locate or obtain merchandise based on customer needs and desires.• Arranged, ticketed and displayed merchandise to promote sales.• Cleaned shelves, counters, and tables.• Exchanged merchandise for customers and accept returns.• Helped customers try on or fit merchandise.• Inventory stock and requisition new stock. Show less

• 

  Ruby

  Oct 2012 - Sept 2024

  • Lead the planning, execution, and delivery of complex projects in collaboration with delivery managers,ensuring alignment with company goals and standards.• Resolve cross-program dependencies among multiple teams.• Implemented Agile frameworks to optimize workflow and communication channels, driving efficiency across teams.• Strategically plan and implement Agile best practices, fostering team cohesion and overcoming productivity hurdles.• Develop evaluation methods to assess program strengths and identify areas for improvement, fostering continuous enhancement.• Maintain regular communication with key stakeholders, providing updates on release progress andhighlighting associated risks and mitigation strategies.• Manage external partner relationships, overseeing contract development and resolving conflicts as necessary.• Coach new hires in successfully facilitating the Scrum framework.• Offer comprehensive product knowledge to technology and delivery teams to support decision-making processes during emergency situations, coordinating responses effectively.• Standardize processes, evaluate programs, and conduct performance reviews, driving continuousimprovement initiatives across the organization.• Conduct technical meetings, program briefings and retrospectives for corporate management and keystakeholders, ensuring alignment and transparency.• Led the successful migration of the system to a cloud-based infrastructure (AWS), ensuring seamless transition and improved scalability.• Maintain productive communication channels with corporate management and customer representatives, ensuring alignment with organizational objectives.• Mentor teams in achieving program development and delivery objectives, providing guidance and support as needed. • Motivate scrum teams to meet time-sensitive delivery deadlines, fostering a culture of accountability and excellence. Show less • Managed potential risks and issues that might arise over the course of the program life cycle• Worked with the teams to assess program strengths and identify areas for improvement• Produced weekly reports for management and stakeholders highlighting programs’ progresses and blockers• Organized and maintained program initiatives based on company’s objectives • Identified key requirements needed from cross-functional teams• Allocated and managed team resources according to each program Show less • Active contribution to the product vision and articulate vision to the development team• Write user stories and Epics, providing clarifications necessary to assist the team with their estimates• Support corporate objectives by ensuring priorities and planning are aligned with Goal, Iteration and Execution• Participate in development of story acceptance criteria and coordinate dependencies with other Product Owners• Gather detailed level of requirements from stakeholders and customers• Keep the team motivated, resolve conflicts and dependencies.• Work with the leadership team to develop, deliver and support the company’s product roadmap consistent with and reflecting the company’s overall strategic plans for corporate growth• Create and maintain comprehensive project documentation with the use of Confluence• Work closely with analytics, development, QA and IT operations in the design and implementation of product development methodology. Ensure involvement of InfoSec on application security and, legal on PI/privacy related matters• Continuously look to identify opportunities to enhance customer user experience and retention• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Monitoring overall progress and use of resources, initiating corrective action where necessary to meet the SLA• Ensure resource availability and allocation• Organize Jira board to monitor and track progress• Manage changes to the project scope, schedule and priority• Track project performance, specifically to analyze the successful completion of short and long-term goals• Develop spreadsheets and process maps to document needs Show less • Monitored Customer Service emails and calls (either recorded, live or side-by-side) while communicating feedback to Customer Service Representatives• Identified calls that fail to meet predefined call quality standards and solving the problem• Understood the priorities of the organization and evaluated call behaviors for regulatory compliance, and adherence to policies• Provided customer feedback and internal compliance feedback to management• Oversaw and supervised the daily activities of Customer Service Representatives and took escalated calls that Customer Service Representatives were unable to address.• Distributed workload on a daily basis to Customer Service Representatives• Provided training for new hires in the Customer Service department based on the company policies and regulations Show less

  • Director of Delivery and Program Management

    Dec 2018 - Sept 2024

  • Program Manager

    Jul 2018 - Dec 2018

  • Product Owner

    Jun 2017 - Jul 2018

  • Quality Coach

    Jul 2015 - May 2017

  • Customer Service Representative

    Oct 2012 - Jun 2015
• 

  McCain Foods

  Sept 2024 - now

  Scrum Master