Engr. Ahmed Alyami

Experience

• 

  Riyad Bank

  Dec 2015 - now

  • Monitoring accounts, Resolving customer problems as needed and interacting with customers on a regular basis to ensure satisfaction and gain useful feedback which increased customer satisfaction by 97%.• Organizing marketing activities and events for the branch.• Increasing brand awareness for the company within the community.• Briefing employees on current sales goals, promotions, and other relevant information. • Managed to cover 400% of the quarterly target.• Effectively used a variety of computer programs to access customer details and databases, and research options.• Outstanding knowledge of banking systems and products to help solve customers' banking issues.• Marketing new financial products or services.• Orient the branch and manage customers complains and help solve staff issues.

  • Senior Branch Manager

    Jan 2020 - now

  • Senior Customer Service Representative - Assistant Manager

    Jun 2016 - Dec 2019

  • Riyad Bank Future Leaders Program

    Dec 2015 - Jun 2016