Engr. Ahmed Alyami

Engr. Ahmed Alyami

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location of Engr. Ahmed AlyamiSaudi Arabia

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  • Timeline

  • About me

    Senior Branch Manager at Riyad Bank

  • Education

    • University of Hartford

      2012 - 2015
      Bachelor of Science in Mechanical Engineering Mechanical Engineering 3.53 out 4 GPA
  • Experience

    • Riyad Bank

      Dec 2015 - now

      • Monitoring accounts, Resolving customer problems as needed and interacting with customers on a regular basis to ensure satisfaction and gain useful feedback which increased customer satisfaction by 97%.• Organizing marketing activities and events for the branch.• Increasing brand awareness for the company within the community.• Briefing employees on current sales goals, promotions, and other relevant information. • Managed to cover 400% of the quarterly target.• Effectively used a variety of computer programs to access customer details and databases, and research options.• Outstanding knowledge of banking systems and products to help solve customers' banking issues.• Marketing new financial products or services.• Orient the branch and manage customers complains and help solve staff issues.

      • Senior Branch Manager

        Jan 2020 - now
      • Senior Customer Service Representative - Assistant Manager

        Jun 2016 - Dec 2019
      • Riyad Bank Future Leaders Program

        Dec 2015 - Jun 2016
  • Licenses & Certifications

    • Retail Banking Professional Foundation

      Saudi Arabian Monetary Authority- SAMA
      Mar 2016
    • Project Management Professional (PMP)

      Project Management Institute
      Jul 2023
    • Lean Six Sigma Greenbelt

      Lawrence Technological University
      Feb 2015
    • Project Management Professional (PMP)®

      Project Management Institute
      Jul 2023
      View certificate certificate
    • Minor in Mathematics

      University of Hartford
      May 2015
  • Honors & Awards

    • Awarded to Engr. Ahmed Alyami
      Deans List University of Hartford May 2015 Awards: Deans List Spring 2015
    • Awarded to Engr. Ahmed Alyami
      Magna Cum Laude University of Hartford May 2015 Honors: Magna Cum Laude (GPA: 3.53 out of 4)
    • Awarded to Engr. Ahmed Alyami
      Deans List University of Hartford Dec 2013 Awards: Deans List Fall 2013
    • Awarded to Engr. Ahmed Alyami
      Deans List University of Hartford May 2013 Awards: Deans List Spring 2013
    • Awarded to Engr. Ahmed Alyami
      Deans List University of Hartford Dec 2012 Awards: Deans List Fall 2012