Experience

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  Elsaba auto service - nissan

  Aug 2013 - Nov 2015

  Responsible for workshop capacity and parts turn over.Establish customer needs.Explain the whole service process to the customer.Promote sales of additional service work.Diagnose customer vehicle and advise him on necessary repairs.Provide estimated labor costs.convey requirements clearly to the workshop by preparing job order.Contact the customer if any extra work was found and get his approval on any extra work or if completion time is needed to be revised.Explain the repairs to customer and ensure that he understands the charges.Promote customer satisfaction and handle customer complaints. Show less

  • Workshop Team Leader

    Feb 2014 - Nov 2015

  • Service Advisor

    Aug 2013 - Feb 2014
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  Gb auto - mazda

  Nov 2015 - Feb 2018

  Workshop team leader

  Responsible for workshop time management as a team leader regarding job orders receiving and delivery times.Technical support for all customer complaints.Support technicians with needed tips and tricks in powertrain, electrical, suspension and diagnosis machine.Road test for all cars before and after repair process.Ensure full utilization of workshop.

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  International marathon united technologies (i-mut)

  Feb 2018 - Nov 2019

  Senior mechanical engineer

  Responsible for Military vehicles maintenance.

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  Gb auto

  Nov 2019 - now

  Workshop manager

  Hyundai, Mazda, Geely, Chery, Haval& Changan.Mechanical and body sections.Responsible for WS time management.Technical support for team leaders and technicians.Ensuring full utilization of WS.Keeping an eye on technicians’ productivity and efficiency.Revising target, CS and quality of work on daily basis.Linking between WS and SA.