Experience

• 

  Jetlite

  Dec 2006 - Nov 2011

  Hr assistant/cabin crew in-charge

  • Led and supervised teams of 4 members, conducted briefings, delegated work, and submitted post flight documentation within 12 hours of each flight.• Increased customer satisfaction by 80% through conflict resolution and problem-solving skills.• Recorded inventory levels of refreshments on board to reduce occurrences of low stock by 25%.

• 

  Air india limited

  Nov 2011 - Aug 2021

  Hr coordinator/senior associate cabin crew

  • Awarded the ‘Flying Star award’ 2 times and recognized in Company’s magazine 3 times for delivering exceptional service to over 5000 customers (yearly average) by building strong interpersonal relationships.• Trained and mentored 100+ new employees on company services to improve their efficiency by 25%.• Liaised with the HR Department for a 3% increase in Compensation & Benefits for flight attendants.• Contributed to a cost reduction/savings of ~10% through optimum resource utilization, averting flight diversions due to medical emergencies, and avoiding flight delays and random safety inspection fines.• Disseminated accurate information to customers through 7-8 announcements from on-boarding to off-boarding for smoother operations thereby reducing turnaround time by ~20%. Show less

• 

  Goodman school of business at brock university

  May 2022 - Aug 2022

  Research assistant (co-op)

  • Conducted Sustainability consulting for Niagara 2022 Canada Summer Games to evaluate its sustainability.• Reviewed 50+ academic journals to analyse literature on sustainability practices in sports with focus on their Environmental, Social and Governance (ESG) impact.• Conducted online research for 13 ESG metrics to prepare an evaluation rubric.• Analysed data through visualization tools and presented recommendations for better sustainable practices.• Prepared data analysis spreadsheets, reports, and presentations using MS Excel, Word, Power Point. Show less

• 

  Shoppers drug mart

  Jul 2022 - Mar 2023

  Sales representative/beauty specialist

  • Provided skincare consultations to 190+ customers with a successful conversion rate of 80%.• Used effective communication skills and product knowledge to record the highest sale of 67%.• Expanded the customer base by 150+ new customers through strong interpersonal skills.• Achieved individual and team KPIs in the Customer Relationship Management software.• Continuously upgrading knowledge about beauty and retail industry.

• 

  Goodman school of business at brock university

  Jan 2023 - Apr 2023

  Graduate student assistant
• 

  Self-employed

  May 2023 - now

  Life coach
• 

  Vosyn

  Aug 2023 - Sept 2023

  Human resources team lead
• 

  Cloré beauty supply

  Sept 2023 - now

  • Human Resources Generalist

    Aug 2024 - now

  • People Development Associate, People and Culture

    Sept 2023 - Aug 2024