Lea Goodwin, PMP

Experience

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  Advantage Learning Center, Inc.

  Apr 2000 - Feb 2001

  Job Search Coordinator/Curriculum Coordinator/Instructor

  •Planned and implemented training programs for job search techniques.•Enrolled and scheduled students/corporate clients to attend classes.•Taught courses in Windows 95 and 98, MS Office 97 and 2000, PageMaker 6.5, WordPerfect 8.0 and 9.0, Lotus 1-2-3, Publisher, Netscape Communicator, Internet Explorer, DOS 6.22, QuickBooks, and Peachtree.•Assisted students in finding positions after completing required courses.

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  Shell

  May 2001 - Feb 2004

  Senior Analyst
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  Our Lady of the Lake College

  Oct 2004 - Apr 2006

  Programmer Analyst

  •Developed and supported their Student Information System (SIS) in Revelation Studios' OpenInsight technology.•Requirements gathering, project planning, development, and implementation for Revelation Studios Upgrade from Mainframe to a new web based user interface.•Development, training and delivery of new system•Support and continued development of screens and reports based on needs of the college personnel•Support all aspects of student information within the university setting, including recruiting, admissions, financial aid, bursar operations, registration, counseling/retention, and alumni interactions. Show less

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  Alpha Kappa Psi - Beta Chi Chapter

  Dec 2004 - Jun 2011

  Chapter Advisor

  1. Works directly with a specific college chapter on behalf of the regional director. Most communication with the chapter will be through the chapter advisor. In situations where a member of the RMT needs to go directly to the chapter, the chapter advisor will be copied on all of these communications.2. Responsible for the day-to-day supervision of a specific college chapter. 3. Provides guidance and assistance to the chapter and the chapter officers in all areas of concern.4. Serves as a role model for the chapter through his or her professionalism, professional success, and adherence to the fraternity’s Core Values and Guiding Principles.5. Appoints and manages members of Chapter Advisory Board (CAB)6. Other job functions:• Serves as a link between the chapter and the Fraternity.• Is a vital member of the Regional Management Team (RMT), and thus completes RMT training requirements and participates in at least one regional or fraternity event (i.e., PBLI, Officer Training, Convention, etc.) each academic year.• Attend Fraternity Advisor Conference once every three years.• Attends at least one chapter meeting each academic semester/quarter.• Meets with the chapter president at least once every two weeks during the academic year (can be via phone/Skype, etc.).• Accepts communication responsibilities, acknowledges all emails/phone calls within 48 hours. Show less

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  Lane Regional Medical Center

  May 2006 - Nov 2006

  Programmer Analyst, Nurse Informatic

  •Supported all clinical aspects of the Meditech system, including Nursing, Order Entry, Patient Care Inquiry, Pharmacy, Lab, and Radiology.•Managed upgrade project of Meditech nursing system to have the web interface, including the timing features for reminders on interventions.•Maintained Dictionaries (NUR, OE, LAB, PHA, RAD, and PCI)•Created and maintained CDS forms (NUR and OE)•Basic NPR Reporting •Taught the Safe Sitter® course provided at Lane RMC for young teenagers in the area.•Responsibilities included Lane RMC general staff orientation training for nursing staff (CNA, LPN, and RN) and physician office staff in Meditech’s nursing, order entry, and patient care inquiry modules. Show less

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  Louisiana State University

  Nov 2006 - Aug 2010

  •Researched various vendors offering business analytics tools that would assist the university in reporting and analyzing student information including recruiting, admission, registration, retention, graduation, and other statistics. •Developed strong relationships with business stake holders, technical teams, vendors, and consultants to define needs, obtain financial, time and work estimates and presented them to upper management.•Supported the university’s Enterprise Information System (EIS) for the office of institutional research to provide statistics on departmental results and student records. Show less

  • Business Analyst - Registration & Advising

    Nov 2006 - Aug 2010

  • Academic Analytics - Operational Reporting

    Nov 2006 - Mar 2008
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  LANtec of Louisiana

  Nov 2010 - Jun 2011

  Applications Instructor

  Full time end user training in a variety of applications, including all of the Microsoft Office Suite for 2003, 2007, and 2010, MS Project (2007, 2010), MS Visio (2007, 2010), Crystal Reports XI, QuickBooks (2009, 2010), Windows (XP, Vista, 7), HTML and XML Web Development, and any other professional development training as needed. Courses held in house, through the BTOPS program at Louisiana state libraries, or through external corporate training facilities.

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  BancorpSouth Insurance Services, Inc.

  Jun 2011 - Aug 2014

  Special Projects Manager

  •Program management over development, implementation, and ongoing support of our nForm Healthcare Analytics Solution through MedeAnalytics.•Facilitate initial and ongoing communications between various carriers/TPA's/PBM's/clients for engagement and support of strategic stake holders on many types of projects.•External training in our nForm platform and health benefits consulting.•Custom and ad hoc report development within nForm and throughout the organization.•Data integration and transfer tasks, monthly and as needed, for various internal departments.•Internal training of staff on MS Office Suite and other in house products.•Administered online software training suite from CRISP SmartCourse through Axzo Publishing (Logical Operations).•Maintain and update quarterly sales goal sheets for our top management and sales producers based on production results and information maintained in SalesForce.•Served as the Chair for the Employee Charitable Giving Committee for 2013, which hosted many successful fundraising events including, but not limited to, various socials, Angel Tree, and a special and successful September event in honor of my son’s friend, which benefitting the Baton Rouge Food Bank raising over $1400 and many non-perishable items based on a simple salad plate lunch. Show less

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  EQHealth Solutions

  Aug 2014 - Mar 2020

  BI Product Development Manager

  eQHealth Solutions, founded in 1986 and headquartered in Baton Rouge, Louisiana, is a non-profit healthcare IT solutions and medical management services company that touches millions of lives annually. Our high-tech and high-touch models include innovative IT solutions and in-person clinical services across multiple states that focus on high quality outcomes and optimization of provider and payer networks. We also perform utilization review, wellness services and quality reviews for home and community-based programs. eQHealth serves a variety of entities including federal, state and commercial clients.Technical Product Manager•Primary focus is enhancing the eQSuite - Healthcare Analytics / Business Intelligence system.•Define customer and/or functional requirements based on customer research, competitive analysis and other business needs to develop roadmap for current and future product. This includes making visits to customers, current and future, as well as analyzing competitors’ products in the market.•Work with cross-functional team, including analytics, software development, and business development team members, to guide the development process by prioritizing the development requirements based on road map and business needs.•Participate in requirements clarification and JAD sessions/brainstorming sessions.•Conduct user acceptance testing (UAT) with each release.•Work with marketing team in developing marketing collateral to effectively promote the sales process.•Participate in potential prospects’ demos along with business owners in the business development and sales process.•Manage new client implementations, along with operations team, post-client-acquisition.•Identify opportunities and recommend methods to improve service, work processes, and financial performance. Show less

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  Tulane University

  Mar 2020 - Jun 2021

  Director of Retention Data

  The Director of Retention Data reports to the Senior Associate Dean of Retention and Strategic Initiatives. This role is a key leader in the Newcomb-Tulane College and oversees multiple data initiatives with a specific focus on undergraduate retention and persistence. The director is required to access, compile, and manage large data sets for analyses that result in accurate reporting on enrollment and retention trends. Additionally, the director effectively communicates findings and recommendations to the senior associate dean, other members of the College's leadership team, and various campus partners and leaders. To facilitate this work, the director creates and/or enhances various analytical tools that will drive new analysis techniques.The director is a key contributor to discussions and decisions regarding technology adoption in the College, including CRM and other software tools. The director will serve as the College's liaison to the University's information technology enterprise as well as contribute to the University's data warehouse protocols. Show less