Experience

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  Wipro bpo

  Jan 2004 - Apr 2008

  Team leader

  Managed an Inbound Customer Service team for a premier Health Insurance Engagement. Delivered excellent results in his roles as an Associate, Subject Matter Expert, Trainer & Team Leader.Led the Pilot project of Provider Rapid Resolution Expert. Can also be credited as the trainer for a Pilot project for different skill (queue).Sound Knowledge of US Health Insurance Industry (Involves HIPAA, Medicare, Medicaid & AARP)

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  Cognizant technology solutions

  Apr 2008 - Feb 2012

  Team leader

  Led a Team of Pharmaceutical Market Intelligence process involving niche skill sets to deliver optimum results on a continual basis. Part of the core team involving, Due Diligence, Knowledge Transfer and Project SetupLed PEX initiatives (Lean & Six Sigma) to enhance functional quality. Shantanu is a Trained Six Sigma Black Belt Professional & was selected in the Pilot batch of 'Process Consulting Program' to be trained as process consultantShantanu was also hand picked for a CRM & MDM based project for a US based Pharmaceutical company. He assisted the Account manager in Transition, Due Diligence & Offshore Project Management Show less

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  Tata consultancy services

  Jul 2012 - now

  Domain Transformation - Life Sciences Domain Transformation - Life Sciences Business Analyst - Domain Transformation Life Sciences

  • Assistant General Manager

    Jan 2020 - now

  • Senior Manager

    Jul 2015 - Dec 2019

  • Manager

    Apr 2013 - Jun 2015

  • Assistant Manager

    Jul 2012 - Apr 2013