Experience

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  Catcher technology co., ltd.

  May 2001 - Jun 2003

  Qa engineer / qc supervisor

  As a QA ENGINEER 1. I am responsible for System Establishing as follows;a. Responsible for establishing the procedure of SOP (Standard Operational Procedure) in every new product for every process of the manufacturing and finishing department.b. Responsible for establishing the drafting and edition control of the SOP in every process of department.c. Responsible for establishing the procedure of SOP MODIFYING for the revision changes of some procedure of process in the department.d. Responsible for establishing the internal audit in the process of manufacturing and finishing, to ensure the good and high quality.e. Responsible for document control for issuing, editing, revising, expired records as the Quality Records, Version List Records, SOP, SIP, SPC – Inspection Report. In-Process Inspection Report, Appearance Inspection Report, FQC Inspection Report, Quality Abnormal Notice Disposition Report, Material Quality Abnormal Notice Disposition Report, Analysis of Painting Good Rate, Painting Roving Testing Report, Material Offline Sorting Result, Customer Complain Report, Out-going Inspection Report, Audit Records, Meeting Records, Training Records, Returned Goods Reports.2. I am responsible for Quality Improving as follows;a. Responsible for Process Improving for the new and on-going product for each process in the department of manufacturing and finishing.b. Responsible for the supervision of Production Quality Recording in QC P, Personnel and leaders of the production.b. Responsible for answering the Customer Complain and for improving of Quality by the next batch of delivery.d. Responsible for Quality Tracing after delivery to the customer.e. Responsible for Calibration of Inspecting Tools for accurate reading, measurement and testing for the product. Show less

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  Honeywell aerospace

  Aug 2003 - now

  1. Establish a management operating system (MOS) utilizing salesforce.com (SFDC) with assigned Airline customers that includes regular performance reviews (Delivery, Tech Support, Product Performance, CMM Updates, promote portal/improvement initiatives)2. Leads new product/platform at assigned Airline customers (after initial 12 months)3. Develop a plan and execute sustained closure of Airline service requests to their committed deadlines 4. Lead Airline change management communication as it relates to business policies and systemic process changes5. Establish and drive execution of Airline survey improvement plans and reliability initiatives 6. Responsible for communication and development of action plans as a result of Customer Effort Survey results for APAC Airline customers7. Coordinate and lead Airline support recovery plans (delivery, quality, product performance) 8. Educate, train and promote utilization of customer self-service tools 9. Develop and sustain a HUE approach to Airline CSWI (Customer Specific Work Instructions) Show less 1. Manage, provide training and mentor employees for their Six Sigma Green Belt Certification Projects.2. Manage Six Sigma Lean & Green Belt Projects associated with product and process improvement activities with cost saving initiatives.3. Drive Continuous improvements onsite via cross-functional teams and working with key steak holders.4. Provides input and feedback to key leadership positions about process improvements opportunities specific to all departments of the organization.5. Help develop, foster and drive culture of Lean Six Sigma throughout the company.6. Works to identify key gaps within the different functions and leads the transformation of existing processes in terms of capability and maturity utilizing 7. Coordinate with Finance in ensuring that the actual and projected financial benefits are measurable and tracked. Show less 1. Responsible for the day to day management of daily issues with our concierge customers in the APAC region. 2. Solve order process and administration related problems by collaborating with Site Coordinators, CSO, and SBU focals.3. Communicate and document business process failures and escapes 4. Coordinate & liaise effectively with CSO FEND/BEND team, Business Processing Team, and Site focals.5. Develop, maintain, update, explain and present summaries of the daily challenges with Business Processing related matters, customer hold drivers, issue resolution initiatives, and functional alignment activities. 6. Clearly document identified business process issues 7. Track risks and issues and the corresponding mitigation activities. 8. Collaborate with and work across other internal and external business units to assist in developing new and innovative process solutions.9. Understand specific Business Process issues and drivers as well as contribute efforts to increase order flow by reduction of Customer Holds, reduction of Past Due orders, OTTR lift and other Business Processing Related activities. Additional activities include:10. Coordinate with Honeywell Aerospace Trading (HAT) and Commercial Customer Operations (to locate/provide equipment to mitigate customer past due [delivery]).11. Conduit for ACC (Aerospace Credit and Collection) systemic issues into the CBT (Customer Business Team)12. Develop/ Maintain metrics on Business Processing Holds (Spares/Repair & Overhaul)13. Coordinate between the Business and ISC (Integrated Supply Chain) to eliminate/ minimize business processing holds 14. Formulation/ Coordination of targeted Airlines Mod Programs15. Sales Risk Opportunities/ Annual Operating Plan support 16. Coordinate Forward Stock Location, interact with Customers to obtain purchase orders, etc.17. Support Customer Core Team in regards to Delivery Improvement initiatives and actions18. Managing customer hold escalations appropriately Show less 1. To manage the site and operational activities.2. To build consensus across functions/departments at plant and co-ordinates operational activities with site management team.3. Responsible for developing and executing the AOP and has a direct responsibility for departmental spend and managing budget.4. Drives site to achieve/surpass financial commitments.5. Drive working capital performance, focus inventory and WIP reduction.6. Drive functional excellence within all ISC function including HSE, Quality, Operations, Material Management, HOS & Six Sigma function.7. Manage capacity/schedules to achieve OTTR, TAT, Past Due8. Ensures that cost, quality and delivery goals are met.9. Ensures a safe work environment for employees Show less 1. Responsible for analyzing, creating and submitting the corporate report to our Site Leader of the site regarding Work in progress for workable and non-workable units, Shipment for the week, Shipment for the month, updates of on hold units.2. Responsible in monitoring the # units of incoming and outgoing shipment to prevent from miss in turnaround time of each unit.3. Responsible to our team in daily updates of their shipment and # of units produced between each cell.4. Responsible in giving updates to our team for daily expected units coming to different customer.5. Responsible to our team regarding production planning for the week through the month forecast in # of units.6. Responsible to our team for the updates of sales, average turnaround time of units in shipped and work in progress, # of units shipped and received for the week & month. Show less 1. Responsible for Regulatory Certificate and Ops Specification Maintenance of the Site.2. Responsible for FAA/DCA/CAAP Training, exams and Evaluation Program Maintenance.3. Responsible for Quality Awareness, Orientation Program Management.4. Responsible for Internal Audit Program and Performance Management.5. Responsible for Vendor Audit Approval and Performance Management.6. Responsible for corrective and preventive action for internal and external audits.7. Responsible for maintaining the Capability List/ Personnel Log / Site Work Instruction / CMM / Operating Procedure.8. Control of Quality Calibration tools, forms, records and manuals.9. Technical Data Management for RSM&QCM/ MOE / IPM Manual.10. Supervision of NDT Inspector and Certified Inspector Personnel.11. Drives Quality Management Review, MOR, and SQP Data Reporting.12. Drives Quality functional excellence to NDT, Wheel & Brake Cell.13. Ensures quality goals and productivity are met.14. Maintains positive working environment to the site. Show less 1. Responsible and identify the opportunity for improvement in the process of the site.2. Leading and verifies the closure of Airworthy Review Board and Material Review Board items in the site.3. Providing continuous communication between Global Repair & Overhaul Engineering regarding issue of the product, ARB, MRB and productivity savings in the site.4. Providing and driving the productivity project of Subic Bay Site by reviewing, helping on different kinds of opportunity for improvement (OFI) by shop floor personnel to help the cost to reduce in the site.5. Giving updates and engineering support to shop floor personnel regarding the result of there question and suggestion that is out of scope in CMM and in contract. Show less 1. Provide work direction to wheel mechanics & NDT technicians. 2. Encourage good attendance and to be an attendance role model by being at work each working day and always being on time. 3. Drive employees to get excited about work and use reinforcing feedback methods in order to encourage good work habits. 4. Ensure Safety throughout the cell. Insure that equipment and machines are maintained in safe and good working condition. 5. Coordinate Quality control activities, initiate and implement Work Standards, specifications and characteristics of the department processes to insure that quality is built into each of the production processes. Show less 1. Responsible for creating and submitting the corporate report to our General Manager of the site regarding Work in progress for workable and non-workable units, Shipment for the week, Shipment for the month, updates of on hold units.2. Responsible in monitoring the # units of incoming and out going shipment to prevent from miss in turn around time of each unit.3. Responsible to our team in daily updates of there shipment and # of units produced between each cell.4. Responsible in giving updates to our team for daily expected units coming to different customer.5. Responsible to our team regarding production planning for the week through the month forecast in # of units.6. Responsible to our team for the updates of sales, average turn around time of units in shipped and work in progress, # of units shipped and received for the week & month. Show less 1. Responsible and familiar with all inspection requirements, methods, process card documentation and equipment used in order to insure required NDT inspection have been accomplished by certified NDT Inspector in that method.2. Responsible for the determining the airworthiness of the part under the inspection in accordance with the Component Maintenance Manual(CMM), Customer Requirement, Engineering Order, Service Bulletin and CFR 145.3. Authorized to release and returning the component back to service as repair and overhaul as per CMM, customer requirements and/or Honeywell procedures on the following aircraft fleets:a. A300/A310b. A320c. A330 d. B727e. B737-200/300f. B747-200/400g. B757h. B767i. MD11 Show less 1. Responsible for the calibrated tooling is within calibration period.2. Responsible and to ensure the calibration program is maintained and ensure that any manufacturer inspection standards or test apparatus used to perform inspection on parts to make determination of airworthy status are also calibrated.3. Responsible for the new update of Component Maintenance Manual, technical data, service letters, service bulletin and customer provided technical data in the library and shop floor. To coordinate notifying the wheel technicians of the revision.4. Responsible that all manuals or technical documents require will be recorded in a register data to allow suitable control and act as a master record of revision and location of all manuals and related documents within the facility Show less 1. Responsible for performing repair and overhaul functions for the aircraft wheels per customer specification and technical requirements.2. Able to read and comprehend overhaul manuals, blue prints and technical publication.3. Certified Aircraft Wheel Mechanic performing maintenance, repair and overhaul as per CMM, customer requirements and/or Honeywell procedures on the following aircraft fleets: a. A300/A310b. A330 c. B727d. B737-200/300e. B747-200/400f. B757g. B767h. MD11 Show less

  • Customer Support Manager

    May 2016 - now

  • Six Sigma Lean Expert / Green Belt Consultant

    Dec 2014 - Aug 2016

  • Sr. Project Management Specialist

    Sept 2015 - May 2016

  • Operations / HOS Manager

    Jan 2014 - Aug 2015

  • Sr. Production Supervisor

    Sept 2009 - Dec 2013

  • Back up Customer Support Representative

    Jan 2013 - Aug 2013

  • Quality Assurance Leader

    Jul 2008 - Sept 2009

  • Process Engineer III

    Apr 2007 - Nov 2008

  • Wheel Line Cell Leader

    Apr 2008 - Jul 2008

  • Back up Operations Leader

    Oct 2007 - Jul 2008

  • QA Wheel Receiving Inspector

    Aug 2003 - Jul 2008

  • QA Wheel Final Release Inspector

    Oct 2004 - Apr 2008

  • Calibration Tool & Component Maintenance Manual Coordinator

    Nov 2003 - Apr 2007

  • Aircraft Wheel Technician

    Aug 2003 - Oct 2004