Experience

• 

  Ucla

  Oct 2018 - Jun 2019

  Graphic designer

  - Collaborate with department stakeholders to understand event requirements and objectives.- Design visually appealing flyers that effectively communicate event details, including date, time, location, and theme.- Ensure flyers adhere to university guidelines and maintain consistency with departmental branding.- Iterate on designs based on feedback from stakeholders and users to continuously improve flyer effectiveness.

• 

  Ucla

  Oct 2020 - Jun 2022

  Research assistant

  - Spearheaded and moderated virtual research trials using Zoom and fNIRS neuroimaging techniques to study users, managing a diverse participant pool of 150+ individuals and minimizing no-shows.- Employed advanced data analysis techniques, revealing that individuals more often engage in polarized political discourse when accompanied by like-minded individuals.

• 

  Epic

  Aug 2022 - Jun 2024

  Ux researcher and quality manager

  - Lead UX research for 50+ quality managers, collaborating closely with cross-functional engineering teams, designers, product managers, and internal stakeholders to balance user and company needs.- Expanded the health plans research participant pool by 3000% and established processes to recruit additional valued users, decreasing the barriers-to-entry for UX research across the division.- Develop and execute in-depth user research studies, uncovering insights that contribute to the enhanced usability of industry-leading healthcare software products.- Leverage storytelling to present findings to key stakeholders and find actionable solutions, enabling the project team to redesign a workspace and rethink user flows for their product ahead of its release.- Test at least 3 development projects per quarter to strive for the utmost quality and meet strict deadlines while ensuring software is a joy to use, preventing 50+ high priority issues from being escalated or released. Show less

• 

  American communications solutions (acs), llc

  Jul 2024 - now

  Ux researcher