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Melissa Stern

Melissa Stern

Graphic Designer

Followers of Melissa Stern521 followers
location of Melissa SternWashington, District of Columbia, United States

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  • Timeline

  • About me

    UX Research | User Experience | Human-Centered Design

  • Education

    • University of California, Los Angeles

      2018 - 2022
      Bachelor of Arts - BA Psychology and Economics

      Activities and Societies: HOOLIGAN Theatre Company, Random Voices A Cappella

    • Springboard

      2023 - 2024
      Certificate UX/UI Design

      700+ hours of hands-on course material, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio projects.

  • Experience

    • UCLA

      Oct 2018 - Jun 2019
      Graphic Designer

      - Collaborate with department stakeholders to understand event requirements and objectives.- Design visually appealing flyers that effectively communicate event details, including date, time, location, and theme.- Ensure flyers adhere to university guidelines and maintain consistency with departmental branding.- Iterate on designs based on feedback from stakeholders and users to continuously improve flyer effectiveness.

    • UCLA

      Oct 2020 - Jun 2022
      Research Assistant

      - Spearheaded and moderated virtual research trials using Zoom and fNIRS neuroimaging techniques to study users, managing a diverse participant pool of 150+ individuals and minimizing no-shows.- Employed advanced data analysis techniques, revealing that individuals more often engage in polarized political discourse when accompanied by like-minded individuals.

    • Epic

      Aug 2022 - Jun 2024
      UX Researcher and Quality Manager

      - Lead UX research for 50+ quality managers, collaborating closely with cross-functional engineering teams, designers, product managers, and internal stakeholders to balance user and company needs.- Expanded the health plans research participant pool by 3000% and established processes to recruit additional valued users, decreasing the barriers-to-entry for UX research across the division.- Develop and execute in-depth user research studies, uncovering insights that contribute to the enhanced usability of industry-leading healthcare software products.- Leverage storytelling to present findings to key stakeholders and find actionable solutions, enabling the project team to redesign a workspace and rethink user flows for their product ahead of its release.- Test at least 3 development projects per quarter to strive for the utmost quality and meet strict deadlines while ensuring software is a joy to use, preventing 50+ high priority issues from being escalated or released. Show less

    • American Communications Solutions (ACS), LLC

      Jul 2024 - now
      UX Researcher

  • Licenses & Certifications

    • Certified SAFe® Practitioner

      Scaled Agile, Inc.
      Oct 2024