Madalen Jackson

Experience

• 

  Infrastructure Partnerships Australia

  Jan 2015 - Apr 2019

  Responsible for the management of the membership function which includes managing business, government and various stakeholders, renewals process, risk analysis and identifying opportunities for growth. Project Manager for the implementation of a new marketing automation tool and events platform. System administrator for Fonteva, Pardot and Salesforce. Responsible for creating opportunities for and producing data-driven insights, driving user adoption and refining process through automation and simplification of key tasks. As part of the management team, strategically plans and organises activities across the business to ensure organisational effectiveness. Show less

  • Senior Manager, Membership and Business Systems

    Oct 2018 - Apr 2019

  • Senior Manager, Events and Membership

    Feb 2018 - Oct 2018

  • Manager, Events and Membership

    Nov 2016 - Feb 2018

  • Events and Membership Officer

    Jan 2015 - Nov 2016
• 

  Procore Technologies

  Apr 2019 - now

  Partnering with clients to achieve best practices and solutions based on their business goals and objectives. Creating long-lasting partnerships and working with our client base to drive value and return on investment from their partnership with Procore. Actively work to identify and mitigate churn risk as well as growth opportunities within the portfolio.

  • Enterprise Customer Success Manager

    Oct 2021 - now

  • Customer Success Manager, Mid Market

    May 2020 - Oct 2021

  • Customer Success Manager, Emerging

    Apr 2019 - May 2020