Tamer Elghamrawy

Experience

• 

  Medstar Group

  Sept 2000 - Dec 2016

  • Interview and hire IT staff as required for system administration or oracle ERP support with approval of IT Manager.• Supervise all daily and weekly IT procedures, report directly to IT Manager and be in charge of IT Dept. when IT Manager absent.• Follow-up with oracle support team to provide the day-to-day support of the Oracle e-Business Suite of all modules.• Assign company-wide technical support policies and procedures for training new hires.• Collect and analyze technical support metrics and processes to guide decisions about support quality and user satisfaction.• Coordinate and discuss with management computer system capacity needs to decide on purchase of equipment.• Create and develop a short and long-range detailed work plan, which identifies and sequences the activities needed to complete the IT plans.• Follow-up the updates of the IT documentation of current system/network configuration and diagrams.• Identify, train and develop an appropriate staff member to provide continuity of IT related services when Systems Administrator is absent.• Log and track all software licenses to ensure legal compliance.• Manage a highly skilled technical support team and cascade business objectives and targets to the team.• Manage budget for technical support section, Provide senior management with monthly reports.• Monitor the progress of the projects and make adjustments as necessary to ensure the successful completion of these projects.• Motivate a team of the 2nd support and handle escalations from the technical team as well as other internal users.• Plan for systems development and operations, hardware and software purchases, as well as budget and requirements.• Perform daily IT systems monitoring, verifying the integrity and availability of all hardware, server resources, and systems.• Receive and review reports of computer malfunction, and maintenance to determine costs, and ensure end-user problems solved in a timely manner to avoid delays. عرض أقل • Setup and configure oracle on Linux (Oracle Enterprise Linux) 6.• Create the Oracle Application user responsibilities.• Clone the Oracle application and Database to the cloning server.• Administer and secure all servers (DC 2012, Exchange Server 2010, WSUS Server, TMG Server, Antivirus Server, File Server, DPM Backup Server and Lync Server).• Design, configure, monitor and optimize system hardware for optimal performance, maximum availability and minimal maintenance.• Ensure that the IT infrastructure has built-in recovery features.• Follow-up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.• Improve the performance characteristics of the network to assist in planning for future growth needs.• Interact with internal clients on all levels to help resolve IT-related issues (systems/network issues) and provides answers in a timely manner.• Monitor and maintain security and privacy of the information systems, communication lines, and equipment to secure business confidentiality.• Perform daily IT system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Prepare documentation of current systems/network configuration, diagrams and systems performance. • Prepare the annual maintenance plan of all IT-related equipment and its execution.• Provide physical connections to the corporate LAN as required via VPN.• Provide technical support to include assigning users' rights and access permissions, resetting passwords, establishing e-mail addresses, performing backups and restores.• Schedule upgrades and security backups of hardware and software systems. عرض أقل • Answer technical queries and provides support to end users in the selection, acquisition, usage, and maintenance of software programs and hardware plus network related daily problems.• Troubleshoot all Microsoft Windows applications and systems including Windows XP/7 and Windows Server 2003/2008.• Ensure that all internal IT helpdesk requests are actioned. • Ensure the security of data from internal and external attack.• Implement and maintain all network, security, computer system and all IT-related equipment to meet the organization current and future requirements.• Implement antivirus solution for the Head Office and branches with automatic definitions updates.• Install, configure, manage and troubleshoot all network hardware and equipment, including Cisco routers, Internet routers, HP switches, and Cisco firewall and load balancer to troubleshoot network and connectivity problems.• Install and configure computer hardware operating systems and applications.• Perform a periodic check and cleaning of servers and network hardware to extend the life of the equipment.• Provide the technical support team with necessary support and tools to enhance the performance of company systems.• Provide technical assistance as required for new projects (i.e. CCTV, upgrade the server's operating systems).• Provide regular and scheduled system maintenance i.e. daily, weekly, monthly and yearly.• Set up new users' accounts, permissions and profiles and dealing with password issues.• Support end-users with IT-related problems in a responsive and service oriented manner.• Work on solving daily technical tasks related to network and operating systems until completion (or referral to senior levels, if appropriate). عرض أقل

  • Assistant Manager-IT

    Nov 2015 - Dec 2016

  • Sr. System & Network Administrator

    Jan 2007 - Oct 2015

  • System & Network Administrator

    Sept 2000 - Dec 2006
• 

  Cairo Airport Cargo Company- CACC

  Jan 2017 - now

  Section Head
• 

  Reftruck Egypt

  Mar 2020 - now

  IT Manager