Jansen Chan

Experience

• 

  ST Engineering

  Aug 2019 - Dec 2019

  Project Intern

  • Developed and enhanced a Python program in Linux environment to jam Unmanned Aerial Vehicles (UAV) signals. • Facilitated UAV testing and data collection; streamlined the creation of libraries for new

• 

  NCS Group

  Jun 2021 - now

  Infrastructure Engineer

  • Develop automated processes using tools like PowerShell, and UiPath to streamline routine tasks and enhance operational efficiency, resulting in 40% increased efficiency and 25% cost reduction. • Implement security best practices by managing firewalls, access control policies, and vulnerability remediation to ensure compliance with industry standards. • Proactively monitor server performance, network connectivity, and storage capacity to ensure continuous uptime and optimal system performance. • Diagnose and resolve system issues, minimizing downtime and ensuring quick recovery from outages through efficient problem-solving techniques, including log file analysis. • Analyze system capacity trends and recommend infrastructure scaling to meet future demands. • Perform regular updates, patch management, and software installations to maintain system security and stability. • Handle service requests related to system access, configuration changes, and software deployment within agreed SLAs. • Maintain accurate and detailed documentation of system configurations, SOPs, and troubleshooting guides. • Collaborate with cross-functional teams, vendors, and stakeholders to implement infrastructure solutions aligned with business objectives Show less