Sizwe Mabuza

Experience

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  Dial a Student

  Feb 2004 - Nov 2004

  Stock Taking

  Work Description and Key Responsibilities - Counting Stock- Entering Data- Scanning Goods- Completing Activity Reports

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  University of Johannesburg

  Feb 2006 - Nov 2007

  Student Assistant

  Work Description and Key Responsibilities - Consultation- Marking- Entering Marks and Assisting with Student Queries- Assisting with Departmental Projects- Invigilating- Preparing Lecturing Classes- Student Advisory and Printing Documents

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  FNB South Africa

  Jun 2008 - Jan 2011

  Premier Banker

  Work Description and Key Responsibilities - Provide a point of contact for a predefined portfolio. - Portfolio Management - Lead Generation - Cross-selling - Achieve Premier performance targets in line with financial growth, customer satisfaction and internal networking.- Day to day management of credit risk in line with procedure and legislation. - Develop internal networks with internal product houses and business units. - Weekly and monthly reports to management. Show less

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  Absa Private Bank

  Feb 2011 - Jun 2016

  Private Banker

  Work Description and Key Responsibilities - Own the primary relationship with identified affluent clients, with a minimum annual turnover of R 750,000.00 by being the clients main contact point. - Work collaboratively with specialists to provide financial planning solutions that are focused on risk, wealth creation, preservation and maintenance through holistic professional, reliable and appropriate financial solutions. - Secure new business and/or sales acquired through interaction and engagement with current and prospective clients and leads generation. - Review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the portfolio profitability is managed optimally. - Manage facility application processes. - Manage and execute a Client Contract Plan within the assigned portfolio of clients to discuss their financial needs. - Effectively cross and up sell the appropriate products to the clients ensuring that all requirements in terms of FAIS, FICA and NCA are complied. - Complete detailed assessments of client needs for banking products.- Conduct client need assessments and make necessary recommendations. - Manage and grow the portfolio. - Act as the conduit to create lead opportunities for financial and estate planning and call on specialists to assist. - Log general queries by passing the details on to the Sales Support team and revert back to clients if required. Show less

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  Barclays Africa Group Limited

  Jul 2016 - now

  Manager Customer Experience

  Work Description and Key Responsibilities - Principal contact person across the WIMI Business Units as well as Retail and Business Bank on behalf of WIMI Customer Proposition. - Translate the Group Customer Experience service strategy and find solutions for the Business Units in partnership with business to drive service quality throughout the business. - Support the Business Units by designing operational processes for the execution of transactions or activities and recommend areas for improvement in customer experience process to improve productivity, process reliability and customer satisfaction. Key Skills and Competencies - Learning and Researching- Planning and Organizing - Customer Analytics- Customer Measurement Methodologies- Problem Solving and Analysis- Understanding of Customer Needs and Expectations Show less