Sam Wee Sin Khang

Experience

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  Mofaz Exotic Car Sdn Bhd

  Aug 2014 - Dec 2019

  -Person In Charge or Head of Department.-Manage improvement measure for CSI.-Customer Services and Relation (CRM).-Follow workshop process by Mercedes-Benz Malaysia.-Information sharing to internal staff. (Technical Awareness, Recall Campaign, Service Measure and Promotional Materials)-Warranty Claim Processor.-Monitor Technician Productivity and Efficiency.-Assist Technician on diagnosis difficulties and unsolved problems.-As a Mentor of Apprentice from Mercedes-Benz Training Academy.-Create and submit TIPS case.-Assist Service Adviser for technical issues.-As a Technical Adviser for the workshop team.-Insurance estimator for accident repair using Merimen system.-Experience on DMS, XENTRY Portal, EWA, EVA, Salesforce, DIMS, Merimen and Microsoft Office.-Handle 24h breakdown service.-Received Certification of Qualified Mercedes-Benz System Technician, 2019. Show less -Worked as Automotive Technician to repair and diagnose Mercedes-Benz Passenger Cars.-Specialize and skilled in diagnose, service and repairs.-Perform repairing by follow proper procedure.-Handle hand tools and special tools with care.-Priorities health and safety in the workshop area.-Communicate effectively with customers regarding vehicle issues and potential repairs.-Reviewed work orders and discussed them with supervisor.-Participated and received Skills Competition 2016 Qualified Maintenance Technician, Consolation.-Participated and received Skills Competition 2018 Qualified Maintenance Technician, 2nd Runner-Up. Out of 3 countries. (Malaysia, Singapore & Indonesia) Show less

  • After-Sales Executive

    Sept 2018 - Dec 2019

  • Automotive Technician

    Aug 2014 - Aug 2018
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  Hap Seng Trucks Distribution Sdn Bhd

  Jan 2020 - Sept 2020

  MBCV Technical Trainer

  -Able to prepare easy understandable training material for participants.-Prepare, arrange and conduct technical & non-technical training with hands-on practical for dealership.-Prepare, arrange and conduct online training for dealership to avoid covid-19 infection.-Technical sharing with participants.-Handling final test or exam for most of the certification course.

• 

  PTM Institute

  Oct 2020 - now

  -Able to prepare easy understandable training material for participants.-Prepare, arrange and conduct Malaysian Skills Certificate (SKM) & Diploma training.-Prepare, arrange and conduct online training for student to avoid covid-19 infection.-Able to provide technical & experience sharing with student.

  • Head of Vocational Training Officer

    Feb 2024 - now

  • Training Officer

    Oct 2020 - Oct 2024