Teodor Petrov

Experience

• 

  TTEC

  Nov 2016 - Apr 2022

  - Cascades business strategies, priorities and metrics appropriately.- Ensures performance and KPIs are met by the teams.- Performs or assigns miss analysis, review results, coordinates corrective actions.- Plans, directs and monitors workload distribution.- Coaches and mentors direct reports, provides continual feedback.- Assist with completion of HR processes and documentation.- Actively participates in the hiring process.- Resolves employee issues, concerns and problems.- Conducts performance reviews.- Ensure the teams perform and achieves the specific targets, according to the relevant Business needs. Show less - Drive analysis and actions to achieve & exceed LOS and backorder targets.- Where performance off target, drive corrective action plan & track via recovery projections.- Lead weekly operation calls with OSSP.- Review opportunities for process improvement and support any new project requiring supply chain model transformation.- Collaborate with lead cross functional teams to identify and address issues impacting on supply performance.- Manage efficiently weekly & monthly communication to stakeholders to minimize number of escalations & give a good visibility on performance issues risk and impact. Show less - Planning activity for a specific portfolios of spare parts for the GSS Segment of HPI.- Maintain service levels of spare parts as EMEA Supply and Network Planner.- Analyze deviations and report performance of the assigned portfolios.- Manage inventory stock in Central & Network Warehouses, deliver deep analysis of inventory investments and drive optimizations.- Led recruitment efforts and trainings of new employees.- Provided superior Customer Service to internal HP clients by addressing all questions and concerns. Show less

  • Team Lead for HPI Account

    Mar 2021 - Apr 2022

  • Supply Ops Lead for Consumer Spare Parts Delivery for HPI Account

    Sept 2020 - Mar 2021

  • Senior Supply and Network Planner for Graphics Solutions Services, HPI Account

    May 2019 - Aug 2020

  • Supply and Network Planner for Graphics Solutions Services, HPI Account

    Jun 2018 - May 2019

  • Senior Order Management Coordinator for HPI Account

    Feb 2018 - Jun 2018

  • Order Management Coordinator for HPI Account

    Nov 2016 - Jan 2018
• 

  HP

  Apr 2022 - now

  • Graphics EMEA Order to Deliver & Procure to Pay Lead

    May 2024 - now

  • Graphics Escalation Manager and Process Improvement Coordinator

    Apr 2022 - Apr 2024