Olivia Căciuleanu

Experience

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  - Freelancer

  Jun 2009 - Jul 2009

  Assistant Director

  2009 - ,,The happiest girl in the world” (directed by: Radu Jude, 35mm, 90') - 2nd AD

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  - Freelancer

  Jan 2010 - now

  2007 - ,,And...Cut” (directed by: Radu Ghelbereu, HDV)2009 - ,,Happy Ending” (directed by: Ștefan Muntean, 35mm, 20')2021 - ,,Painting by Numbers" (fiction, color, 10') For the film magazine ,,FILM MENU”

  • Actor

    Jan 2007 - now

  • Editor

    Jan 2010 - Jan 2013
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  GENPACT

  Mar 2015 - Aug 2015

  Process Associate - IT Helpdesk Level 1

  Client service agent – Financial Operations Department - Providing technical assistance and support for incoming queries and issues related to computer systems, hardware and software (e.g. SAP, QAD, IDM, Lotus Notes, AutoCAD);- Respond to queries via telephone or e-mail;- Resolve technical issues with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems;- Follow up with customers to ensure issue has been resolved;- Run reports to determine malfunctions that could continue to occur Show less

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  AMOMA.com

  Aug 2015 - Jan 2016

  Trip Advisor

  Client service agent – Customer Care Department- Promoting and marketing the business;- Dealing with customer queries and complaints;- Providing advice about visas or passports;- Using a booking system to secure holidays;- Keeping clients up to date with any changes about accommodation

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  Honeywell Process Solutions

  Feb 2016 - Sept 2016

  Technical Dispatcher

  Technical Dispatcher - Global Contact Center - Managing all incoming phone calls and emails within the system;- Creating, managing and dispatching all of the technical assistance center requests;- Exceeding key phone metrics in average speed of answer;- Ability to drive high customer satisfaction and quality with the responsability to resolve customer inquiries

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  HARMAN International

  Oct 2016 - Aug 2017

  Technical Support Associate with German

  - Deliver service and technical support to end-users using and operating audio-video systems, speaker systems and headphones, via telephone, e-mails or chat;- Interact with customers to provide and process information in response to inquiries, technical difficulties, and requests about products and services, with the ability to re-create and test the technical audio-video setup of the customers in the department’s laboratory;- Document customer interactions with accurate call logging;- Deliver technical assistance based on instruction and pre-established guidelines- Research required information using available resources (technical documentation);- Handling basic sales inquiries with proficiency in SAP; - Deliver timely, accurate customer support with a high degree of customer service satisfaction - Ability to drive high customer satisfaction and quality with the responsability to resolve customer inquiries;- Successfully complete training activities to maintain technical and product knowledge- Participate in coaching and demonstrate commitment to personal improvement Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks Show less

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  YouTube

  Aug 2017 - Dec 2020

  Cultural Vlogger
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  Mattel, Inc.

  Sept 2017 - May 2018

  IT Process Associate with German

  - Providing technical assistance and support for incoming queries and issues related to computer systems, hardware and software (e.g. Oracle, Markview, AS400, AutoCAD);- Successfully complete training activities to maintain technical knowledge;- Follow up with customers to ensure issue has been resolved;- Run reports to determine malfunctions that could continue to occur;

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  Opel

  Jun 2018 - Aug 2020

  Assigning and administering cases and enquiries on different systems; Creating, modifying and deleting user ID and profiles (including e-mail addresses) in the ticketing systems;Communication with involved / responsible parties regarding administration and assigning of cases and enquiries;Collaborate with people in all other managerial and operational level departments inside the business;Open tickets for the assigned queues regarding IT issues;Employing strategies to ensure company’s growth;Implementing plans to address conducting performance of agents;Maximizing operating potential to exceed customers’ expectations and company goals;Generating informational and analytical reports; Show less - Handling native language customer contacts, including responding to incoming phone calls and written correspondence- Delivering service excellence by efficiently problem-solving and positively reacting to customer situations;- Meet standards in volume, quality, performance & attendance;- Fully investigate the customer’s requirements using systems and procedures;- Understanding and resolving the customer’s request, or creating and agreeing action plans to lead to resolution;- Accurate logging all contacts and following up on action plans using a case management system;- Liaising with business partners – i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans;- Using English and Romanian as second language during European multi-national meetings, for systems, performance evaluation and training purposes; Show less

  • German Business Admin

    Jan 2019 - Aug 2020

  • German Customer Assistance

    Jun 2018 - Jan 2019
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  Olivia Caciuleanu's Productions

  Mar 2020 - now

  2007 - ,,Truth or Dare” (documentary, DV, 10')2007 - ,,Dorm Story” (fiction, HDV, 12') 2008 - ,,Marcel” (documentary, S16mm, black & white, 7') 2008 - ,,Passing Dog” (fiction, HDV, 1') 2009 - ,,,Offside” (fiction, HDV, 10') – conducted within the International Talent Campus of Piran, Slovenia 2010 - ,,Heavyweight” (fiction, S16mm, 12') 2010 - ,,Thou Shalt Not Fall In Love So Easily” (ficțiune, HDV, 10') 2011 - ,,World is dissolving into facts” (fiction, 35mm, 13’) 2012 - ,,This Lonely View” (fiction, HDV, 1’) 2013 - ,,Blue Unscharf” (fiction, HDV, 13’) 2014 - ,,Between Pages” (fiction, 35mm, 13’) 2018 - ,,The Movies" (fiction, HDV, 1') 2022 - ,,Museum of Recent Art" (fiction, HDV, 10')2022 - ,,Painting by Numbers" (fiction, color, 10')Awards received at film festivals• ,,Heavyweight” (2010) Best director ,,Cristian Nemescu” Prize at ,,CineMAiubit” Film Festival, Bucharest, RomaniaSpecial Jury Prize at ,,Next” Film Festival, Bucharest, RomaniaGrand Prize at ,,BIFF” Film Festival, Braşov, RomaniaSpecial Mention of the Jury at ,,Stone Film" Festival, Piatra Neamţ, RomaniaGrand Prize at ,,7Arte” Film Festival, Călăraşi, RomaniaGrand Prize at ,, VGIK Moscow International Festival of Film Schools”, Moscow, RussiaGrand Prize at ,, St.Petersburg International Festival of Debut and Student Films”, Saint Petersburg, RussiaGrand Prize at ,,Early Bird Student Film Festival”, Sofia, Bulgaria * Out of competition participation at FIFF // Festival International du Film Francophone de Namur, Belgia Show less 2007 - ,,Truth or Dare” (documentary, DV, 10') 2007 - ,,Dorm Story” (fiction, HDV, 12') 2008 - ,,Marcel” (documentary, S16mm, black & white, 7') 2008 - ,,Passing Dog” (fiction, HDV, 1') 2009 - ,,,Offside” (fiction, HDV, 10') – conducted within the International Talent Campus of Piran, Slovenia 2010 - ,,Heavyweight” (fiction, S16mm, 12') 2010 - ,,Thou Shalt Not Fall In Love So Easily” (ficțiune, HDV, 10') 2011 - ,,World is dissolving into facts” (fiction, 35mm, 13’) 2012 - ,,This Lonely View” (fiction, HDV, 1’) 2013 - ,,Blue Unscharf” (fiction, HDV, 13’) 2014 - ,,Between Pages” (ficţiune, 35mm, 13’)2018 - ,,The Movies" (fiction, HDV, 1')2022 - ,,Museum of Recent Art" (fiction, color, 10')2022 - ,,Painting by Numbers" (fiction, color, 10') Show less

  • Cinematographer

    Jan 2022 - now

  • Film Editor

    Feb 2020 - now

  • Producer

    Jan 2020 - now

  • Art director

    Jan 2010 - now

  • Film director

    Jan 2007 - now

  • Screenplay writer

    Jan 2007 - now

  • Sound Designer

    Mar 2020 - now
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  Microsoft

  Sept 2020 - now

  Outlook Support Engineer with German

  Strong knowledge or demonstrated technical experience in a variety of Exchange Server versions and/or current Outlook, SharePoint, Teams versions and advanced PowerShell knowledge.Knowledge of Office 365 Security & Compliance Features and Authentication protocols.Good knowledge of user account administration (Microsoft Office 365 / Azure Active Directory).Provide quality support and reliable technical solutions in order to find the best solution for technically complex problems Empower customers to find information, self-solve when they decide to and learn more about Microsoft products, services and support. Document my technical work and research to help my colleagues, improve the product, and improve the support Show less