Experience

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  Oi resource center

  Apr 2014 - now

  Volunteer

  ● Organizing tutoring and mentorship workshops, in order to ensure that the potential of the youth under my care was realized as they pursued higher education● Designed and assisted in various immersive workshops to reach a weekly goal

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  Signify health

  Feb 2017 - Jan 2018

  Scrum master

  ● Stewarded the process to ensure the team is working by the values and practices of Scrum● Coached Signify Health development teams and overall organization in Agile best practices and selection of the appropriate processes (e.g., Scrum, Kanban)● Continually evaluated Signify Health's success in Agile delivery and not only identify opportunities for improvement, but develop the strategy to implement change across organizational levels● Organized and facilitated, when necessary, all Scrum ceremonies: daily stand-up meetings, backlog refinement, sprint planning, retrospectives, and sprint reviews● Collaborated with Stakeholders, Product Managers, Business Analysts, and Development Managers to plan releases and manage a healthy product backlog● Introduced and track appropriate metrics in support of continuous improvement with the goal of getting the best work out of each team and measuring representing that improvement to the team and leadership● Collaborated with Technology Leadership to ensure the delivery teams are practicing Agile framework and software engineering best practices● Report progress, team status, and issues to senior management Show less

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  T-mobile

  Jan 2018 - Feb 2019

  Scrum master

  ● Served as both an Agile Process Team Lead (Kanban) and a Scrum Master (Scrum). ● Drive the development team in agile methodology while incorporating Scrum principles. ● Facilitate optimized Daily Scrum meetings, as well as Sprint Planning, Sprint Review, and Sprint Retrospective. ● Enforce agile principles as a Scrum Master that result in valuable iterations. ● Work closely with the Product Owner to identify tasks and give appropriate work to the development team. ● Document and track requirements, complete use case documentation, document and track risk, and report team work to senior management and customers. ● Encourage and implement various process improvements, remove impediments, and protect team members from interruptions and distractions to maximize productivity. ● Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies ● Prepared and communicated sprint progress using burndown charts and team's velocity ● Maintained transparency throughout project delivery via daily scrums, weekly meetings, status reporting, action items and meeting minutes ● Communicated team progress and dependencies with other team leads during scrum of scrums ● Implemented agile development initiatives as well as providing process leadership across multiple parts of the organization ● Ensured my teams were high performing and productive by team resolving conflicts, removing impediments, and increasing team collaboration through effective communication techniques Show less

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  Bank of america

  Feb 2019 - May 2022

  Scrum master

  ● Managed and led agile scrum ceremonies for 2 supporting teams ● Facilitated various scrum events such as sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives● Worked with technical teams providing support and maintenance for web applications used within Bank of America and subsidiaries.● Helped my team embrace SAFe Core Values, adapt, and apply SAFe principles, and implement SAFe practices.● Rapidly respond to changes while building a team culture of continuous improvement and experimentation● Participated in all Program Meetings, PI Planning sessions, feature definition sessions, release planning sessions, and Scrum of Scrums SOS meetings● Helped teams identify and remove impediments preventing team's success when hitting sprint goals● Worked with product owners to prioritize and refine user stories● Assisted teams in capacity planning and sizing stories● Tracked and communicated team's velocity and sprint progress to delivery leads and functional managers as needed.● Coach and mentor, the teams to a higher level of agile maturity by working with the teams on identifying where they are on the agile journey and clarifying the next steps. Show less

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  Resource pro

  May 2020 - Dec 2020

  Home health aide

  • Utilized effective communication skills to update patient’s relatives on well-being through consistently relaying physician advise • Enhanced time management and multi-tasking skills to provide high quality companionship while supervising to ensure safety of patient• Accurately recorded the administration of medications and all prescriptions to aid Medical team to improve overall health of client • Partnered with clients to ensure effective and safe completion of daily routine activities such as bathing, and toileting to promote personal hygiene Show less

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  Apple

  Nov 2021 - Mar 2022

  Product specialist

  • Assist software engineers by documenting common customer issues with great attention-to detail and providing the best solution based on the results of routine multi-platform research • Develop problem solving skills to isolate and troubleshoot issues with various Apple products and services, resulting in efficient resolution of complex issues• Probe, relate, and utilize active listening skills to strengthen adaptability to diverse communication styles

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  Jefferson health

  Dec 2022 - now

  Administrative analyst

  • Conducted stakeholder and client engagement surveys, analyzing data to identify improvement opportunities.• Prepared daily reports for efficient data tracking and status reporting.• Collaborated cross-functionally with various departments to ensure holistic data analysis and engagement.• Epic certified & trained.

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  Npower

  Sept 2023 - now

  Information technology trainee