
Timeline
About me
Director of Hotel Openings, South Asia
Education

Itc hospitality management institute
2006 - 2007Hotel executive training program
National council for hotel management & catering technology
2003 - 2006Bachelor of science hospitality & hotel administrationActivities and Societies: Chef Club

The emirates academy of hospitality management
2011 - 2012Certificate in bench-marking in hospitality
Ecole hôtelière de lausanne
2011 - 2012Master in business administration hospitality managementActivities and Societies: Student Council - Sports Committee, 'International Advisory Board' Committee
Experience

Oberoi hotels & resorts
Apr 2004 - Sept 2004Industrial exposure training
Oberoi hotels & resorts
Feb 2005 - Mar 2005Vocational training - food production
Itc hotels
Jul 2006 - Dec 2007Management traineeDeveloped managerial skills and acquired technical knowhow for the hotel industry through a combination of on-job understudy training at four ‘Luxury Collection’ hotels and extensive classroom inputs from industry leaders.

The luxury collection
Jan 2008 - Jan 2011Assistant front office manager (pre-opening) & duty managerIn-charge of setting up front office operations during pre-opening and additional charge of CRM. Custodian for unit’s business excellence measures. Plan & conduct induction, on-job training for guest services.Launched front office operations in Oct. ‘09 with Opera PMS. Developed & institutionalized asignature service design for MICE. Constantly achieved the highest guest satisfaction index in the chain at 94% +.

Showtime events
Feb 2011 - Jun 2013Associate vice president - international marketing & business developmentHead of international marketing & hospitality for ‘Jodhpur One World Retreat 2013’ – an international fund-raiser in aid of ‘Indian Head Injury Foundation’ (IHIF). Member of core committee for event conceptualization and execution. Raised USD 1.5 Million for IHIF through cultivation events in Geneva, Paris, London, Dubai & New York.Planned and co-hosted a weekend retreat for 250 luminaries from across the world.Recruited & trained a team of professionals in a start-up venture.Conducted sports-entertainment for ICC Cricket World Cup 2011 and brand activations for IndianPremier League 2011 and generated revenue streams of USD 1 Million over the first operating year. Show less

Mandarin oriental hotel group
Dec 2011 - Jan 2012Food and beverage - strategy projectStandards & Procedures review at 'Rasoi by Vineet' - A Michelin Star Restaurant.

Taj hotels resorts and palaces
Jul 2013 - Aug 2019Heading operations & working towards the re-positioning of this iconic property on East Coast Road. Officiating as unit head in the absence of General Manager. Monitor financial & operational parameters on a continuous basis and implement strategic changes in a growing market-space. Employing distinct service designs for various key segments aimed towards seamlessly converging the experiences of business & leisure travelers alike. Managed Front Office & Guest Services at Taj’s award winning Resort. Actively contributed towards developing ‘Bekal' as Kerala's new preferred beach and backwaters destination for domestic & international markets.
Director of Operations
Aug 2016 - Aug 2019Front Office Manager
Jul 2013 - Jul 2016

Marriott international
Sept 2019 - nowDirector of Hotel Openings, South Asia
Nov 2022 - nowHotel General Manager
Sept 2019 - Oct 2022

Jw marriott
-Director of hotel openings, south asia
Licenses & Certifications

Certified departmental trainer
Indian hotels company limitedSept 2014- View certificate

Customer orientation
CrossknowledgeAug 2016 - View certificate

Company strategy: swot analysis
CrossknowledgeAug 2016 - View certificate

Strategic challenges and opportunities
CrossknowledgeAug 2016 - View certificate

Implementing a strategy at the business level
CrossknowledgeAug 2016 - View certificate

Listening and empathy
CrossknowledgeJul 2016 - View certificate

Value creation
CrossknowledgeAug 2016 - View certificate

Mutual respect
CrossknowledgeJun 2016 - View certificate

Customer centricity
CrossknowledgeJan 2017 - View certificate

Humility
CrossknowledgeOct 2017 - View certificate

Lean management
CrossknowledgeJan 2017 - View certificate

Fostering independence
CrossknowledgeOct 2016 - View certificate

Giving feedback
CrossknowledgeOct 2016 - View certificate

Individual coaching
CrossknowledgeOct 2016 - View certificate

Managing diversity
CrossknowledgeJul 2016
Honors & Awards
- Awarded to Abhishek SachdevHospitality Superstars Stars of the Industry Group, World Federation of Hospitality Professionals Feb 2020
- Awarded to Abhishek SachdevDepartment of the Year Vivanta by Taj - Bekal, Kerala Apr 2015
Volunteer Experience
Fund raising
Issued by Indian Head Injury Foundation on Oct 2012
Associated with Abhishek Sachdev
Languages
- frFrench - elementary knowledge
- enEnglish
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