
Timeline
About me
Sr. Manager - Technical Support at Tungsten Automation
Education

Eastern illinois university
-Ba speech communicationsActivities and Societies: Public Relations Board (EIU), American Advertising Federation (EIU), Newman Center

Harper college
-General
Experience

Teletrac
Jan 1991 - Jan 2003Operations manager
Equitrac
Aug 2003 - Jun 2008Field service manager
Equitrac
Aug 2008 - Jun 2011Manager - major accounts
Nuance communications
Jun 2011 - Feb 2019Operations manager - major accounts program
Tungsten automation
Feb 2019 - nowSr. Manager, Technical Support
Jul 2023 - nowOperations Manager - Major Accounts Program
Feb 2019 - Jan 2024
Licenses & Certifications
- View certificate

Writing customer service emails
LinkedinMay 2021 - View certificate

Innovative customer service techniques
LinkedinNov 2020 - View certificate

Delivering an authentic elevator pitch
LinkedinJul 2020 - View certificate

Phone-based customer service
LinkedinJul 2020 - View certificate

Customer service: handling abusive customers
LinkedinMay 2021 - View certificate

Customer service foundations
LinkedinJul 2020 - View certificate

Working with upset customers
LinkedinJul 2020 - View certificate

Customer service foundations
LinkedinJul 2020
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