Experience

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  American express (i) private limited

  Aug 2005 - Dec 2006

  Reconciliation of Balance sheet accounts for Travelers Cheque Process.Preparation of monthly MIS and maintaining adherence to trackers for quality and timely reconciliation.Timely and accurate deliverables to customer highlighting the issues and action plan in regard to ratings of accounts to ensure timely clearance and prevent slippages.Reporting of escalating items to top management for reducing the overall exposure.Month end closure activities including sending the final report to management.Successfully worked on Travelers Cheque Business Knowledge Enhancement Project by visiting the customer site in united states and achieving :Understanding the Travelers Cheque Business.Prepared Process mapping/Flows.Prepared Process Documentation for 1000 balance sheet accounts.Created Centralized documentation pool for customer.Conducted training session for India Team to enhance their business knowledge which helps in improving reconciliation process. Show less

  • Team Member - Finance

    Aug 2005 - Dec 2006

  • Team Member

    Aug 2005 - Dec 2006
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  Orange business

  Jan 2007 - Oct 2008

  Sales to Cash KPI reporting for all services delivered by Orange Business Services and monitoring Order to Bill Life cycle to identify bottlenecks and initiate corrective action- This is all the way from contract signature, order being placed right up to the dispatch of the invoice.Monitoring compliance of existing and new process/tools in Order to Bill Lifecycle and Works closely with every area in the Sales to Cash chain on operational issues.Facilitate Calls with the Cross Functional Teams to drive performance improvements & identify Root cause Analysis of process breakdown thereby facilitating Improvement plan.Data analysis and understanding customer reporting requirements for providing solutions in agreed time meeting expectations.Work closely in initiating Disconnect Lag Improvement project aimed at reducing the overall time taken to process the disconnect request thereby minimizing the revenue leakage.Ensuring every compliance issue to be escalated to operational team thereby implementing corrective action.Work closely with operational teams for different services in order to track KPI figures and maintain performance level in line with set standards. Show less

  • Operation Analyst

    Jan 2007 - Oct 2008

  • Operation Analyst

    Jan 2007 - Oct 2008
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  Tech mahindra

  Nov 2008 - Feb 2012

  Account manager
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  Artech l.l.c.

  Mar 2012 - now

  Billing/InvoicingAccounts PayableAccounts ReceivablesOrder to cash processRevenue AssuranceCustomer ServiceTransitionsThird Party process setup and transitions

  • Assistant General Manager

    Apr 2023 - now

  • Senior Manager Finance Account

    Apr 2020 - now

  • Manager

    Apr 2017 - now

  • Deputy Manager

    Mar 2012 - now