Ricardo C.

Experience

• 

  NCH Corporation

  Jul 2012 - Apr 2019

  • Senior Infrastructure and Mobility Administrator for NCH Corporation supporting 10,000 users across the globe. • Accomplishments include: Exchange 2013 Migration and Management, DEP and VPP configuration in Airwatch, Implementation of DMARC, DKIM, Impersonation Protection and custom rules using Proofpoint, email domain migrations for acquisitions, mass deployment of corporate mobile devices for all regions.• Primarily responsible for global Microsoft Exchange, Proofpoint and Airwatch Management across all geographies. • Member of the global infrastructure team in charge of servers across the all regions (North and South America, Europe, Asia, China, and Australia/New Zealand).• Developed automation scripts for repetitive tasks using Powershell.• Architected and managed the AirWatch MDM solution to meet requirements for all business units around the world, including corporate owned devices and BYOD.• Managed global server infrastructure including Active Directory, DNS, Windows Server 2003 – 2016, Terminal Server farm, server patching, print servers, Trend Antivirus, VmWare vSphere, and Group Policy. Show less • Assisted users worldwide with day-to-day problems. • Core team member in the implementation of a new MDM solution (AirWatch) for all global operations from the ground up, working with different areas to architect mobility solutions for all users. • Supported Windows and Mac users around the world.• Primary responsible for all support operations in Latin America, partnering with local staff to support application, server and network groups in troubleshooting problems.• Tested application deployments in different operating systems to confirm the software was compatible with current configurations.• Maintained highest average of closed tickets and customer satisfaction from the global service desk group. Show less

  • Senior Server Administrator

    May 2015 - Apr 2019

  • Bilingual Help Desk Analayst

    Jul 2012 - May 2015
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  Abbott

  Apr 2019 - Apr 2021

  Senior System Engineer

  • Senior Engineer in charge of Abbott’s Neuromodulation mobility strategy and Digital Operations. • Worked with cross-functional teams to design and architecting mobility solutions for regulated medical device applications using AirWatch’s features and functionality for application deployment and device management (API’s, Apple ABM , DEP and VPP). • Architect of AirWatch policies to create device and application configurations like restrictions, AppConfig for application deployments, Office365 email configuration, • Supported FDA and BSI submission of class 3 medical device software. Implemented SOP’s and Work Instructions for MDM use for the division.• Responsible for digital operations success in coordination with cross-functional areas like Technical Services, Supply Chain, Marketing, Software and Hardware testing, etc. in all regions were Abbott operates (Europe, Asia, Africa, Australia, Middle East and Latin America).• In charge of App Store management and submissions. Responsible for application deployment, management and sunsetting following applicable procedures and standards.• Performed FMEA analysis for medical device application to identify potential failures and minimize risks Show less

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  Medtronic

  Jul 2021 - Oct 2022

  • IT Manager - Connected Care

    Oct 2021 - Oct 2022

  • Senior Principal Analyst

    Jul 2021 - Oct 2021
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  Wells Fargo

  Sept 2022 - now

  Mobility Lead

  Blackberry UEM, Microsoft Intune