Vijayarangan R

Experience

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  Omni Electronics Singapore Pte ltd

  Oct 2000 - May 2001

  Line Support Technician

  ELECTRONIC INDUSTRY PLC PRODUCTION LINE• Observed faulty mid-west pneumatic equipment’s solenoids, high speed moving parts and other machine parts are serviced and re-install into the machine.• Suggested to stop production upon observing discrepancies on the machine units. • Done preventive maintenance on the machine in proper periods along with engineering assistants.• Coordinating with Engineers for maintenance of PLC Machines and help to reduce production cost. • Ensure external working and calibration of high speed drive system, conveyors, motors, sensors, pick and place movements, vision and programmable logic controllers (PLC). Show less

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  Protocol Solutions pvt Ltd

  Oct 2005 - Sept 2006

  Service Engineer

  Barcode & Retail Solutions • Installation, Maintenance and trouble shooting of the Computers, Barcode Printers, Scanners, POS (Point of Sale) machines with cash Drawers, Epson Billing Printers and Attendance system. AMC customer generation.• Designing the Barcode labels according to the Client’s requirements. • Train Staffs till they get familiar with Hardware and Software.• Collection of work completion certificates and Coordinating with Engineers for maintenance of project.• OS installations and trouble shooting of LAN Networks.• Major Clientele – RMKV Textiles, Pothys Textiles, Schneider Electric India Ltd, TI Cycles India Ltd, Saravana Stores and Food World (Spencer’s Daily), etc., Show less

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  Arya Omnitalk Wireless Solutions Private Limited

  Sept 2006 - Oct 2015

  Deputy Manager - Customer Support

  GPS Based Vehicle Tracking System (VTS) & Radio Communication for Fleets • Customer Relationship Management, Customer loyalty & Retention, Operations, Project Implementation, After Sales Support, Product/Customer Service, Installation, Testing, Commissioning, Maintenance and Service of Vehicle tracking systems (GPS/GIS/GSM/GPRS) to Police, BPO companies, Cash vans, Emergency Services, Call Taxi and Logistics.• Identification of client’s requirements, drafting specifications, conducting live demonstrations and technical assistance to Marketing team. AMC follow up.• Includes maintenance of Software developed for receiving online updates from all Fleets.• Consists of a standalone Servers or website, which receives updates from Fleets and plots them on a Digitized map.• Train clients, Staff & ensure realization of projects benefits and Customer satisfaction• Replies to all customers for any queries rose for product Service, knowledge, availability, price, delivery schedule etc. • Follow up dispatch to ensure that customer orders are delivered on time.• Ensures Service stock availability is maintained to serve client on time. • Works closely with sales team, coordinating visits and providing information on status of customer accounts and any sales leads relating to requests for samples and catalogues• Coordinates with HO Commercial teams for timely execution of goods dispatch• Liaises with other teams to collect the monthly payments and bills distribution on time.• Handles special or key accounts as appropriate/assigned and maintain good customer rapport. • Customer reported issues (CRI) to be processed within 1 day. CRIs to be raised and closed within stipulated time frame Show less

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  Nyletech Solutions Pvt Ltd

  Nov 2015 - May 2018

  Branch Manager

  Sales Planning • Conduct a detailed sector wise/ customer wise mapping and analysis in terms of key requirements • Define go to market strategies for the business based on customer segments defined/ focus areas as defined based on business needs.• Customize sales initiatives based on customer requirements - presentation on services and products Review sales performance regularly and take corrective actions when required.Sales Management • Ensure timely coordination with customers and ensure on time responses to clients.• Coordinate with Solution Design team to ensure appropriate solutions are provided to customers based on their business requirements.• Keep them updated on the status of the stock and inform in case of deviations from agreed plans/ timelines.• Ensure timely entry of customer details in the CRM tool.• Attend and participate in sales training programs and national / international sales forums/ platforms collating all client information, sales meets and other vital information onto the sales tracker and ensuring the team also completes the same within stipulated time.• Conducting monthly client review meetings and accordingly ensure upgrade or downgrade of service levels depending on business volumes, product profitability and payment history.Customer Management • Guide the customer and provide value addition to existing product offering.• Provide timely commercial and technical responses to customer inquiries.• Responsible for customer retention and customer satisfaction.• Ensure timely resolution of any customer complaints or grievances, in consultation with CEO.Receivables Management • Responsible for accounts receivable collections and bad debts resolution.• Review DSO and ensure on time collections from the customers.• Keep a close eye on the customer credit cycle and credit worthiness and ensure accurate details are presented during customer meets Show less

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  Cordon Telematics Pvt Ltd

  Jun 2018 - now

  Technical Director

  • Provide leadership, direction and management of technical teams. This includes hiring, training, and managing technical team, in addition to administering employee performance reviews. Leverage their strong technical acumen to suggest new technologies, enhance existing technologies, and ensure software services (SaaS model) are properly maintained. Serve as the subject matter expert for all other technical employees.• Provide the sales team with technical advice and support till they close the orders.• Oversee each project’s life cycle from conception to completion, with an emphasis on technical soundness and resource efficiency.• Develop and revise statements of work, which should include accurate time and cost estimates.• Analyze user requirements and usability metrics to ensure customer satisfaction.• Apply architectural and functional specifications to each project Collaborate with our development and technical team to create accurate and detailed POC for customer approval.• Meet with clients to refine and evaluate requirements, strategy and content need, Enforce technical standards across all departments,• Research and introduce new technologies and assisting management to creating in-house products. Show less